Senior Contact Center Specialist
$27.3 - $30.35 per hourTeachers-Federal-Credit-Union
Job Category Contact Center Employee Type Regular Full Time Required Degree High school Manage Others Yes Join Our Team Summary The Senior Contact Center Specialist serves as the first point of contact for all types of account inquiries through multiple channels (e.g., calls, chat, email, etc.) while maintaining daily operational duties. Education and/or Experience Requires a high school diploma or equivalent Minimum two-years advanced contact center, customer service, financial services, banking or insurance experience with full proficiency in a broad range of activities related to the job is required Credit Union or banking experience is required Requires passing compliance training to ensure adherence to legal and regulatory requirements, including banking security awareness Full proficiency of all company products preferred Solid business writing skills is required Works well in a fast-paced environment with continued calls in queue Uses multiple systems and technology simultaneously with a focus on speed of use Remains calm, patient, objective, and professional when presented with difficult situations Handles personal, sensitive information professionally Strong critical thinking skills with an emphasis on accuracy Focused with an ability to prioritize multiple tasks Strong attention to detail to include solid data entry with minimal errors Maintains confidentiality of Credit Union and member records during and after employment with CU Job Responsibilities Answers incoming caller inquiries about company products and services with a focus on delivering a high level of quality customer service using knowledge acquired through extensive on the job training and ongoing support and coaching Verifies and maintains caller account security using established processes, procedures, and various systems and technology Supports and educates members on the use of Online/Mobile Banking, Debit Cards, transactional account usages, general account inquiries and other services that are provided to members Performs call interaction logging using CRM tools and performs routine tasks to fulfill caller member/non-member requests Meets or exceeds contact center goals for metrics such as: one first call contact resolution, quality standards, answer call rate, schedule adherence, and member survey results on a daily and monthly basis Opens various new accounts and services existing accounts; sets up new account files and provides callers with all necessary information for membership Promotes and completes applications for lending products/consumer loans Interacts with existing and new members to increase sales of products and/or services Performs member transactions which include loan payments and transfers Responds to members’ inquiries, requests, and problems/complaints by resolving the issues directly and/or directing them to the appropriate person for specific information and assistance May redirect calls/emails/chats/etc. to other teammates or departments depending on the nature of the inquiry Processes check orders, stop payments, fraud claims, and other forms Independently performs a wide range of complex duties under general guidance from supervisors. Resolves member issues in a courteous and professional fashion Problem solves accurately while using sound judgment at all times Complies with all applicable laws, regulations, Credit Union policies and procedures, and ensures compliance with all governing regulations, including: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Truth-in Savings and Fair Credit Lending Practices Maintains an ongoing awareness of developments/changes in policies, procedures, products and services Performs other duties as assigned Benefits of Joining the Teachers Team We provide a competitive compensation and benefits package that includes, but is not limited to: This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives Paid time off for vacation, personal days, and holidays 401(k) company contribution Teachers pays 100% of Dental & Vision premium Tuition reimbursement is offered to full-time employees Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $27.30 to $30.35 hourly. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. #J-18808-Ljbffr Teachers-Federal-Credit-Union
$19 per hour
...Remote Patient Contact Center Specialist Must live in New York, New Jersey, Connecticut, Pennsylvania, or Massachusetts. A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care...SuggestedRemote jobLive inWork at officeLocal areaMonday to FridayShift workWeekend work- ...Location The Center 117 Comac St Ronkonkoma, NY 11779, USA Travel Required Yes, 50% of the time Responsibilities Facilitates an individual's independence, individualization, inclusion and productivity (otherwise known as the 3 IP's) Completes daily checklists and monthly...Suggested
$300k
...Veterinary Internal Medicine Specialist (Board Certified / Diplomate / Residency Trained) Ronkonkoma, New York Salary up to $300,000 plus sign-on bonus. The Hospital Experience a premier veterinary work setting in the heart of Long Island. This advanced specialty and...SuggestedLocal areaRelocation package$21 - $22 per hour
...If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Day Habilitation Specialist Regular Full-Time Bethpage 837, Bethpage, NY, US 30+ days ago Requisition ID: 3871...SuggestedHourly payFull time- Responsibilities Track the production schedules and shipping deadlines in order to ensure timely orders for required materials Ensure on-time receipt of and expedite materials as needed for customer requirements Build relationships with suppliers for transportation and...Suggested
$175 per day
...Currently looking to support the NYC/Long Island Area. The Fitting Specialist will be responsible for setting up and conducting our fitting... ..., keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting...For contractorsLocal areaWorldwideFlexible hoursWeekend work- Elijahhouseliving in Town of Islip is seeking a professional to perform exams and take ear impressions for hearing aids. Responsibilities include programming and fitting hearing aids, maintaining customer files, and delivering exceptional member service. The position offers...
$76k - $103k
...applying for a global assignment and/or for employees working outside of Cipla's U.S. Subsidiaries or Affiliates. Job Title EHS Specialist FLSA Classification Professional, Exempt Work Location Hauppuage, NY Work Hours General: 8:30AM - 5:00PM (may vary based on business...For contractorsLocal areaRemote workRelocationWeekend work$22 per hour
...PEER SPECIALIST Family Service League Inc. Hauppauge, New York, United States About this position... ...a 24/7 intensive crisis stabilization center, DASH- Diagnostic Assessment... ...engagement. Coordinate with collateral contacts, including family and other providers. Utilize...Daily paidWork at officeShift workWeekend workAfternoon shift- ...JOB DEFINITION The Peer Specialist works with the CN Guidance Critical Time Intervention Team to deliver services within an evidence-based model that is time limited, phase-based care management approach focused on enhancing continuity of care during transitional times...Full timeTemporary workFlexible hours
$87.05k - $145.25k
...Government/Commercial Practices Manual (GPM/CPM) policies and procedures. May provide leadership to others in department. Act as prime contact on high level projects. Establish goals and objectives required to complete projects. Train and mentor less experienced employees....Permanent employmentContract workTemporary workFor subcontractor$34 - $37 per hour
...world around us. Maintain a friendly and positive attitude. Members: Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for the...Weekly payFull timeFlexible hoursShift work$90k - $100k
Ultimate Care Assisted Living Mgmt in Town of Islip, New York, is seeking a Registered Dietitian responsible for providing expertise in dietary needs. This role involves performing dietary audits, liaising with residents, and managing nutrition programs to ensure compliance...- Elijahhouseliving in Commack, NY is seeking a dedicated professional to perform exams, take ear impressions, and fit hearing aids. The ideal candidate will also manage customer files and ensure a high level of service. In addition to a rewarding role, the position offers...
$25.25 - $30.5 per hour
...roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary: Responsible for contacting "bad debt" customers to collect payments and settle accounts. Works with third party debt collectors to aid in settling member...Full timePart timeWork at officeImmediate start- A manufacturing company in Hauppauge is seeking an experienced assembler to perform production assembly tasks, ensure quality control and work with various mechanical components. Candidates should have a high school diploma or equivalent, along with 2+ years of relevant...Contract work
- Overview Facilitates an individual’s independence, individualization, inclusion and productivity (otherwise known as the 3 IP’s). Responsibilities Completes daily checklists and monthly summaries based on the valued outcomes on the Day Habilitation Plan. Completes communication...
- Housing Specialist (55900) - Phoenix House Summary The Housing Specialist is responsible for addressing the housing needs of clients residing... ...stoop, kneel or crouch and lift and/or move up to 20 pounds. Seniority Level Entry level Employment Type Full-time Job Function...Permanent employmentFull timeWork at office
- Stop & Shop in Deer Park is looking for an Asset Protection Associate responsible for providing a secure shopping environment and protecting company assets. You will investigate asset losses, prevent shrinkage through various security measures, and maintain confidentiality...
$19 - $25 per hour
Furniture Assembly Specialist job at Liberty Moving & Storage Inc.. Commack, NY. Join Our Team as a Furniture Assembly Specialist! Are you a white‑glove wizard who turns furniture assembly into an art form? Liberty Moving and Storage isn't just about local and interstate...Work at officeLocal areaShift workAfternoon shiftWeekday work- An award-winning MSP in New York is seeking a talented Inside Salesperson to support new sales and account management teams. You will design solutions, scope projects, and ensure technical accuracy during the sales process. The role requires a moderate technical foundation...
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Healthcare-Association-of-New-York-Stat seeks a full-time Healthcare Facilitated Enroller in Hauppauge, NY. This role involves assisting special populations with enrollment into government health insurance programs. Candidates should possess a Bachelor’s degree or a high...Full timeWork at office$22 per hour
PEER SPECIALIST Family Service League Inc. Hauppauge, New York, United States About this position... ...a 24/7 intensive crisis stabilization center, DASH- Diagnostic Assessment... ...engagement. Coordinate with collateral contacts, including family and other providers....Daily paidWork at officeShift workWeekend workAfternoon shift- ...Accounts Receivable Specialist We are seeking an accounts receivable specialist to join the accounting team of a well-established national law firm. This role is responsible for managing incoming client payments, ensuring accurate cash application, and supporting billing...Work at officeRemote work
$48k
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. SPECIALIST S100 [70] Professional Bay Shore, NY, US 3 days ago Requisition ID: 3457 Salary Range: $48,000.00...Full timeTemporary workWork at officeImmediate startMonday to FridayFlexible hoursAfternoon shift$70k - $115k
Morgan-Stanley in Islip, NY is seeking an Institutional Client Specialist for Retirement to provide exceptional service to institutional clients. This role involves supporting Financial Advisors with employer-sponsored retirement plan design, regulatory considerations,...$32 - $38 per hour
Teachers Federal Credit Union in Hauppauge, NY, is seeking a Community Affairs Specialist to coordinate community engagement efforts and support organizational programs. The role requires a minimum of four years of community and corporate giving experience, with strong...Hourly pay- Adopt A Highway Maintenance Corporation in Bay Shore, NY, is seeking a Litter Removal Crew Member to help make the community cleaner. The role involves outdoor work along highways, starting early in the day, and requires being physically active. Crew members receive benefits...Early shift
$32 - $38 per hour
...executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary The Community Affairs Specialist provides support for various activities designed to engage and collaborate with employees and external community and assists with...Hourly payFull timePart time- Join a People-Centered Team at Oliver Inc.Oliver Inc. is hiring experienced Folding‑Gluer professionals to support our Finishing Department. With over 250 years of experience, multiple facilities, and a sustainability-first mindset, we deliver innovative printing and packaging...Local areaRelocation packageShift work
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