Warehouse Support Technician

Job Description

Job Description

SUMMARY

Crescent Event Productions is seeking a passionate and highly skilled individual for the Warehouse Support Technician that plays a critical role in that promise by preparing, loading, transporting, receiving, and maintaining the audio, video, lighting, and production equipment used on every show.

This role is ideal for someone who is hands-on, organized, and safety-minded, with the physical capability to handle heavy equipment in a fast-paced warehouse and event environment. You will partner closely with the Warehouse Supervisor, Project Managers, and event technicians to ensure every load-out and return is accurate, efficient, and damage-free.

The ideal candidate is a technically skilled problem solver who thrives in fast-paced environments, enjoys working with cutting-edge production technology, and takes pride in delivering exceptional event experiences.

NOTE: This position requires a flexible schedule including early mornings, late nights, weekends, and holidays based on event demands.

NOTE: This is an individual-contributor role with no direct reports.

JOB DUTIES AND RESPONSIBILITIES

The following functions are essential to this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions, consistent with the Americans with Disabilities Act (ADA).

• Pull, stage, and load show equipment from warehouse storage onto company vehicles in accordance with pull sheets and load plans.

• Safely and securely strap, pad, and brace equipment for transport to prevent damage in transit.

• Drive company vehicles (vans, sprinters, box trucks 26' and up) to and from event sites in compliance with all applicable federal, state, and DOT regulations.

• Load and unload trucks at the warehouse and at event venues using safe lifting techniques and team-lift practices for heavy items.

• Operate forklifts, pallet jacks, and other powered industrial trucks in compliance with OSHA 29 CFR 1910.178 after successful training and certification.

• Receive returning equipment, quality-check each item for damage or missing parts and prepare it for the next event.

• Perform basic repairs and replacement of equipment components within the scope of training; escalate larger repairs to the Warehouse Supervisor or QC team.

• Maintain accurate inventory records in the company inventory management system (currently Intellievent).

• Pick up and return cross-rentals from sub-rental vendors as assigned.

• Maintain warehouse organization, including labeling, restocking, and keeping aisles and emergency exits clear at all times.

• Perform on-site audio/visual technician duties as assigned, supporting setup, operation, and strike of show equipment.

• Identify and report potentially unsafe conditions, equipment defects, or near-miss events to the Warehouse Supervisor immediately.

• Use required personal protective equipment (PPE) provided by the company, including gloves, hearing protection, and high-visibility clothing where applicable.

• Support general warehouse housekeeping (trash removal, basic cleaning, organization) to maintain a safe and professional facility.

• Travel to event sites as needed, averaging up to two weeks per month.

• Perform additional related duties as assigned by the Warehouse Supervisor.

SUPERVISORY RESPONSIBILITIES

None

SKILLS AND QUALIFICATIONS

Successful candidates demonstrate strong technical proficiency, sound judgment, professionalism, and the ability to perform under pressure. This role requires adaptability, effective communication, attention to detail, and a commitment to safety, quality, and teamwork.

· Safety Awareness — Observes and applies safety and security procedures; reports unsafe conditions promptly; uses equipment, vehicles, and materials properly.

· Quality and Accuracy — Demonstrates thoroughness in pulling, receiving, and quality-checking equipment; identifies discrepancies and reports them.

· Teamwork — Collaborates with crew, technicians, and supervisors; contributes to a positive work environment.

· Dependability — Reports on time, follows direction, and completes assigned tasks reliably.

· Adaptability — Adjusts to changing priorities, schedules, and event demands.

· Customer Focus — Treats internal teams, clients, and vendors with professionalism and respect.

· Communication — Speaks and writes clearly; listens carefully; asks questions when unsure.

· Problem-Solving — Identifies issues, takes reasonable action within the role, and escalates appropriately.

· Initiative — Looks for opportunities to help, volunteers for additional work, and acts without needing to be told.

· Integrity — Treats colleagues, clients, and company property with respect; upholds organizational values.

EDUCATION AND EXPERIENCE

Preferred qualifications include:

· High school diploma or equivalent (GED) required. A two-year technical or associate's degree, or six months to one year of related warehouse, logistics, or live-event experience, is preferred. An equivalent combination of education and experience will be considered.

· Six months to one year of warehouse, logistics, AV technical, or live-event experience, or an equivalent combination of education and experience.

· Valid state driver's license with a clean driving record.

· Ability to obtain and maintain a current DOT Medical Examiner's Certificate (medical card) if operating company box trucks with a gross vehicle weight rating of 10,001 lbs or greater in interstate commerce.

· Ability to obtain and maintain OSHA-compliant forklift operator certification (29 CFR 1910.178). Initial training will be provided by Crescent Event Productions, Inc.

· Ability to read, write, and communicate in English sufficient to understand safety rules, operating instructions, and procedure manuals.

· Ability to use standard inventory, scheduling, and email tools, with a willingness to learn industry-specific systems.

· Authorization to work in the United States. Employment is contingent on successful completion of an I-9 employment eligibility verification and any background or motor-vehicle-record checks permitted by applicable law and disclosed in advance per the Fair Credit Reporting Act (FCRA).

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions, consistent with the Americans with Disabilities Act (ADA).

• Regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, and communicate with co-workers.
• Frequently required to climb, balance, stoop, kneel, crouch, or crawl.
• Regularly lift and move up to 25 pounds, frequently lift and move up to 50 pounds, and occasionally lift and move up to 100 pounds (with team-lift assistance for heavier items).
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, as needed to safely perform driving, equipment-handling, and quality-check tasks.
• Ability to operate company vehicles up to and including box trucks under 26,001 lbs. GVWR, including extended periods of driving.

Reasonable accommodations may be made for qualified individuals with disabilities.

COMPUTER SKILLS

Proficiency with Internet-based systems, audiovisual inventory software, scheduling tools, spreadsheets, and word processing software.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role may involve exposure to varying noise levels, outdoor conditions, temperature extremes, warehouse settings, and live event environments.

AT-WILL EMPLOYMENT (North Carolina)

Employment with Crescent Event Productions, Inc. is on an at-will basis. This means that either the employee or the company may end the employment relationship at any time, with or without cause and with or without notice, subject to applicable federal and North Carolina law. Nothing in this job description constitutes a contract of employment or a promise of continued employment.

EQUAL EMPLOYMENT OPPORTUNITY

Crescent Event Productions is an equal opportunity employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under federal, state, or local law.

SAFETY AND DRUG-FREE WORKPLACE

This is a safety-sensitive position. Employees are expected to follow all OSHA, DOT, and Crescent Event Productions, Inc. safety policies. The company maintains a drug- and alcohol-free workplace, and any required pre-employment, reasonable-suspicion, or post-incident testing will be conducted in accordance with applicable law.

ACKNOWLEDGEMENT

I have read this job description and understand the essential functions and requirements of the Warehouse Support Technician role. I can perform the essential functions, with or without reasonable accommodation. I understand that this job description is not a contract of employment and that my employment is at-will.

Crescent Events is a premier Event Management Company. We believe in a philosophy of quality over quantity. At Crescent Events, our mission is to produce the highest quality live events for our clients and their guests. We are able to do this through exceptional service, a vast array of technical knowledge and excellent creative thinking skills. We believe in ensuring that our clients are delivered an exceptional and valuable product in the live event technology industry. With a knowledgeable staff with over 90 years of combined experience Crescent Events is setting the bar for the industry standard.

Company Description

Crescent Events is a premier Event Management Company. We believe in a philosophy of quality over quantity. At Crescent Events, our mission is to produce the highest quality live events for our clients and their guests. We are able to do this through exceptional service, a vast array of technical knowledge and excellent creative thinking skills. We believe in ensuring that our clients are delivered an exceptional and valuable product in the live event technology industry. With a knowledgeable staff with over 90 years of combined experience Crescent Events is setting the bar for the industry standard.