Deskside Support Technician

We are seeking a highly motivated Deskside Support Technician to provide hands-on technical support to end users in a fast-paced environment. The ideal candidate will have experience troubleshooting hardware, software, and desktop-related issues while delivering excellent customer service. Roles and Responsibilities Provide deskside and remote technical support to end users. Diagnose and resolve hardware, software, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and related equipment. Respond to and resolve helpdesk tickets within established SLAs. Set up and support user accounts, devices, and workstation configurations. Escalate complex technical issues to appropriate support teams when necessary. Document troubleshooting steps, issue resolutions, and support activities. Deliver professional and customer-focused support in a fast-paced environment. Required Skills Experience in Helpdesk Support, End-User Support, or Desktop Support. Strong troubleshooting skills for Windows desktops, laptops, and peripherals. Excellent problem-solving and communication skills. Ability to prioritize tasks and work efficiently in a fast-paced environment. Strong customer service orientation and attention to detail. Preferred Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Relevant IT certifications (CompTIA A+, Microsoft, or equivalent) are a plus. #J-18808-Ljbffr Veriipro