Store Operations Manager (GM)

Job Description

Job Description

Insomnia Cookies is actively hiring for a Store Operations Manager (General Manager) in the Dallas market. We are seeking hospitality-focused leaders who are passionate about building great teams, delivering exceptional guest experiences, and driving business results.

This is an exciting opportunity to join a fun, entrepreneurial, and rapidly growing company that offers comprehensive training, strong mentorship, professional development, and clear advancement opportunities. If you're looking for a leadership role with achievable sales goals, career growth potential, and the chance to make a meaningful impact, we'd love to connect with you.

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

Comp & Sweet Position Perks:

·       a competitive base + monthly bonus compensation package.

·       a $50.00 per month cellphone data plan stipend.

·       excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.

·       401K with contribution match.

·       2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.

·       Enrollment in our Cookie College learning/training platform.

·       free cookies, awesome swag and so much more!

Job Duties & Position Focus:

·       Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.

·       Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.

·       Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.

·       Manage and audit inventory to maintain proper controls.

·       Create and execute fun, local marketing drops.

·       Create and drive in-store recognition programs/contests.

What we seek:

·       3+ years of management/leadership experience in a restaurant or retail establishment

·       Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)  

·       Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business

·       An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests

·       A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

·       Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly " Imagining What’s Possible "!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.