Client Support Specialist | Customer Service

Job Description

Job Description

Job Title: Client Support Specialist II

Duration: 6 Months ( with possibility of extension)

Location: El Paso, TX 79912 | Hybrid

Job Description:

We are looking for a Customer Service Representative to assist customers with inquiries, resolve issues, and provide excellent customer service. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities:

• Handle inbound and outbound customer calls.
• Respond to customer inquiries and resolve issues promptly.
• Provide information about products, services, and account details.
• Update customer information and maintain accurate records.
• Process orders, payments, and service requests as needed.
• Escalate complex issues to the appropriate department.
• Maintain professionalism and ensure customer satisfaction.

Requirements:

• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Basic computer skills and data entry knowledge.
• Good problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment.
• Strong attention to detail and a customer-focused attitude.

\nCompany Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.