Receptionist-Full Time

Job Description

Job Description

Front Desk Receptionist – Full Time

St. Clair Country Club is looking for an experienced professional and welcoming Receptionist to be the first point of contact for our membership.

Position reports to: Assistant General Manager

Hours: Off Season: Wed-Sun 9am to 5pm

In Season: Tues-Sat 9am to 5pm

Holiday & Weekend Availability is a must in addition to the above business hours.

We are a premier private club in the South Hills of Pittsburgh dedicated to providing exceptional service, outstanding facilities, and a welcoming atmosphere for our 850 members and their guests. We take pride in our professionalism, hospitality, and community, with our team committed to providing Expectations of Excellence. 

The Club operates year-round, offering a premier golf experience along with exceptional social, dining and recreational services. Our facilities include multiple à la carte dining venues ranging from casual to fine dining, elegant reception spaces and private event rooms, as well as a swimming pool for members to enjoy. 

Position Summary

The Receptionist serves as the primary point of contact for the club and its members while handling a variety of administrative tasks, including managing calls, greeting visitors, and coordinating front-desk activities.  This role requires a unique balance of high-level hospitality and administrative efficiency. 

Key Responsibilities

• Visitor Management: Greet and welcome members and guests as soon as they arrive; acts as a lead concierge, direct visitors to the appropriate meeting room, dining room, or appropriate staff member. 
• Communication: Answer, screen, and forward incoming phone calls while providing basic information when needed. Recording detailed messages and managing general email inquiries.
• Logistics: Receive, sort, and distribute daily mail/deliveries.
• Administrative Support: Maintain front desk security by following safety procedures and controlling vendor access via the reception desk. 
• Reservations: Record and maintain reservations for daily dining and upcoming club events using the ForeTees software. 
• Outside orders: Receive and process takeout orders by phone and online using JONAS POS system.
• Maintenance: Ensure the reception area is organized and presentable.

Requirements & Skills

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), POS system. 
• Hands-on experience with office equipment.
• Professional attitude and appearance, delivering expectations of excellence.
• Solid written and verbal communication skills.
• Excellent organizational and multi-tasking skills.

Benefits:

· Competitive pay based on experience

· Positive, Team-oriented work environment

· Employee Meals

· Golf Privileges on certain days with management approval

· Medical, Dental, Vision, 401k

Equal Opportunity Employer