Retail Accounts Coordinator

Eaton’s North American Sales division is currently seeking a Retail Accounts Coordinator to join its team. This hybrid position is located in Peachtree City GA.This exciting opportunity provides the ability to support high-volume retail accounts while managing order processes and resolving operational issues. It offers exposure to cross-functional teams and system transformation initiatives within channel operations.The expected annual salary range for this role is $56,000 - $83,000 a year.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What you’ll do:The Retail Accounts Coordinator will partner closely with sales, pricing, customer service, and supply chain teams to support high-volume transactional activity, resolve issues, and ensure effective execution of Channel operations—particularly during periods of system transformation and process change.Duties and ResponsibilitiesReview and process sales orders in accordance with business guidelines, including order generation, release to distribution centers and issue escalation.Monitor and resolve order holds, cancellations, and fulfillment issues, partnering with internal teams to drive timely resolutionUtilize SAP/S4 reporting tools to identify and resolve order rejections, delivery blocks, and pricing discrepancies.Monitor account activity and prioritize orders to ensure timely shipments and invoicing.Support execution of pricing programs, including Special Pricing Agreements (SPAs), promotional programs, and pricing updatesAct as a liaison between sales, operations, distribution centers and IT for order management support.Provide timely and accurate product quotes to customers.Assist with order-related issue resolution tied to pricing discrepancies and system workflowsProcess financial adjustments including credits and debits.Deliver responsive customer service via phone and email, maintaining organized records in customer account files and shared drive.Identify opportunities to improve efficiency, reduce errors, and streamline workflowsSupport reporting and data consolidation to provide visibility into key operational activitiesQualifications:Basic QualificationsBachelor’s degree in business administration or related field OR 3 additional years of relevant work experience in lieu of a Bachelor’s degree may be considered.Minimum of one (1) years of experience in operations, sales support, customer service or related fieldNo relocation assistance will be provided for this role. Candidates must currently reside within 50 miles of Peachtree City GA. Active-Duty Military Service member candidates are exempt from the geographical area limitationEaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.Preferred QualificationsExperience supporting order management, customer operations, or sales operationsFamiliarity with ERP systems (e.g., SAP/S4)Experience working with retail or distributor customersStrong cross-functional collaboration and communication skillsSkills:Exceptional organizational skills with strong attention to detail.Excellent verbal and written communication abilities.Proven experience in a high volume, task-oriented environment.Self-motivated with a positive, proactive attitude.Strong customer service orientation.Demonstrated proficiency in Microsoft Office Suite (Excel, Outlook and Power BI).Ability to manage multiple priorities in a fast-paced, high-volume environmentAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #J-18808-Ljbffr