Inside Sales Specialist - REMOTE

Inside Sales Representative

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of 8.1 billion in fiscal year 2024.

Your tasks

This position may be considered for remote work. A successful Inside Sales Representative is detail-driven, proactive, and execution-focused. They anticipate issues before they impact the customer, communicate clearly across teams, and consistently deliver a high level of operational excellence that enables the Sales director to focus on strategic growth. The Inside Sales Representative is responsible for driving incremental aftermarket revenue through proactive customer engagement, cross-selling, and digital sales support.

Sales Analyst Activity

Collaborate with manager and implement defined customer-specific strategy. Proactively support promotional programs, pricing initiatives, and product launches working with all relevant Hella departments. Support cost, pricing, and promotional uploads to respective customer, buying groups or external sales rep systems. Support External Rep Agents to develop growth opportunities. Assist with general administrative tasks related to sales operations, such as preparing documents, managing correspondence, and maintaining databases. Coordinate with various departments, including marketing, outside sales, customer service and logistics, to ensure smooth operations and timely fulfillment of orders. Analyze sales data to identify trends, opportunities, and potential areas for improvement and sales growth. Work with internal teams to resolve customer issues related to orders, pricing, and delivery including shortages and claims. Provide fast escalation of customer topics through the Hella organization. Connect Hella marketing & customer to create & execute marketing activities. Work with GBS on resolving Accounts Receivable & Accounts Payable Issues with customers. Facilitate new customer set ups including paperwork. Other assignments and projects as required.

Your qualifications

2+ years of experience in automotive aftermarket sales, aftermarket sales degree or customer support. Strong knowledge of aftermarket distribution and retail channels. Familiarity with ERP systems (SAP preferred); CRM/Salesforce preferred. Strong Excel analytics skills required (Delta certification a plus). Professional written and verbal communication skills. Excellent organizational skills. Strong analytical and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Ability to influence customers via phone, email, and virtual meetings. Experience working with WD, jobber, or national retail accounts. Understanding of SKU rationalization, line reviews, and PIES/ACES data.

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company. FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity. Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req17685.