Director, IT Infrastructure

Job Description

Job Description

Ironmark simplifies the marketing landscape and creates solutions for next-generation issues by providing end-to-end data, marketing, and communications services. With a strong print legacy, Ironmark has been delivering innovative solutions for nearly 70 years to sectors like healthcare, retail, B2B, and technology. The company’s expertise includes high-quality commercial print, large format, creative/design services, data-driven digital marketing, predictive analytics-driven campaigns, branded merchandise, asset management portals, and SOC 2 Type II compliance. Known for seamlessly integrating these services using advanced technology, Ironmark stands as a nationwide, one-stop shop for integrated communications solutions and simplifying complexities across the marketing supply chain.

Position Summary

The Director, IT Infrastructure (IT) is a hands-on technology leader responsible for integrating and standardizing IT environments across multiple acquired entities. This role will directly lead the consolidation of disparate systems, networks, and vendors into a unified, secure, and scalable infrastructure.

This is an execution-focused position requiring deep technical involvement, strong vendor coordination, and disciplined documentation. The Director, IT Infrastructure will primarily manage multiple Managed Service Providers (MSPs) while working alongside a small group of internal support personnel who have shared responsibilities across the business.

The ideal candidate must be willing to work directly within systems and environments while also providing leadership, structure, and accountability.

Key Responsibilities

Integration & Execution Leadership

• Lead the hands-on integration of multiple acquired IT environments into a unified architecture.
• Assess current-state systems, identify gaps, and execute consolidation strategies.
• Standardize infrastructure, tools, and operational processes across all entities.
• Eliminate redundancies and align all systems under a common technology framework.

Infrastructure & Network Consolidation

• Oversee and actively participate in the integration of multiple networks and environments.
• Ensure connectivity, performance, and security across all locations.
• Define and implement scalable infrastructure standards across the organization.

Managed Services Oversight

• Direct and coordinate three Managed Service Providers (MSPs).
• Establish clear operational expectations, SLAs, and escalation paths.
• Hold MSPs accountable for execution, performance, and documentation.
• Act as the technical authority bridging internal operations and external providers.

Security & Compliance

• Ensure compliance with SOC 2 Type II standards aligned to the NIST framework.
• Standardize security controls and practices across all entities.
• Oversee audit readiness, risk mitigation, and remediation efforts.
• Align all environments to a consistent cybersecurity posture.

Cloud & Systems Architecture

• Lead cloud strategy, including migration, optimization, and governance.
• Integrate cloud and on-premise environments into a cohesive hybrid architecture.
• Ensure scalability, cost efficiency, and security across platforms.

Documentation & Operational Discipline

• Establish and enforce strict documentation standards across all systems and vendors.
• Ensure complete and accurate documentation of:
• Network architectures
• System configurations
• Processes and procedures
• Drive consistency and accessibility of technical knowledge across the organization.

Vendor Management & Budget Ownership

• Serve as the primary point of contact for all technology vendors.
• Manage vendor relationships, contracts, and performance expectations.
• Develop, manage, and optimize the IT budget, including forecasting, cost control, and ROI evaluation.
• Drive cost efficiency while maintaining performance and security standards.

Cross-Functional Collaboration

• Collaborate with internal departments to align technology with operational needs.
• Provide clear communication and direction across technical and non-technical stakeholders.

Required Qualifications

• Proven experience in a hands-on, Director or Senior IT leadership role within multi-entity or acquisition-driven environments.
• Demonstrated success in integrating disparate systems, networks, and infrastructure.
• Strong experience managing and coordinating multiple MSPs.
• Deep knowledge of SOC 2 Type II compliance and NIST cybersecurity frameworks.
• Advanced expertise in networking, infrastructure, and systems integration.
• Solid experience with cloud platforms (AWS, Azure, or GCP).
• Exceptional documentation discipline and process standardization skills.
• Proven experience creating and managing IT budgets.
• Strong vendor management and negotiation capabilities.
• Must be willing and able to work directly within systems and environments (not a purely strategic role).
• Ability to operate both strategically and tactically with minimal oversight.

Preferred Qualifications

• Experience leading post-acquisition IT integration efforts.
• Background in environments with mixed legacy and modern systems.
• Relevant certifications (CISSP, CISM, AWS/Azure Architect, etc.).
• Experience working in operational or production-driven organizations.

Key Success Metrics

• Successful consolidation of all acquired IT environments into a unified structure.
• Improved system reliability, security posture, and operational efficiency.
• Full alignment with SOC 2 Type II and NIST compliance standards.
• Effective coordination and performance of MSPs.
• Measurable cost control and optimization within the IT budget.
• Complete, standardized, and maintainable technical documentation across all systems.