Help Desk Representative

Help Desk Representative | Permanent | No Sponsorship Available We are supporting a great client as they look to add a new Help Desk team member to their growing team. BENEFITS & COMPENSATION Compensation: $50,000-$60,000 per year PTO: 3+ weeks – year 1 Retirement: 401(k) w/ a match – 100% vested immediately. Medical: Several plans available – eligible to enter plan on the first of the month after 30 days. RESPONSIBILITIES FOR THE HELP DESK REPRESENTATIVE Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites Own new hire and termination provisioning, including Microsoft 365 account setup and file server access Order, configure, and deploy workstations and peripherals for corporate and remote-site staff Manage the relationship with the organization’s managed service provider (MSP) for infrastructure, firewall, server, and escalated support Administer Microsoft 365 licensing, identity, and end-user account management Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost PREFERRED EXPERIENCE FOR THE HELP DESK REPRESENTATIVE Support the organization by responding to level 1 and level 2 tasks Provision devices, decommission hardware, deploy machines, maintain devices and keep them current Foundational understanding of servers, VOIP services, security, networking, etc. #LI-TF4 #INSEP2026 #J-18808-Ljbffr