Assistant Human Resources Manager - New England District

Assistant Human Resources Manager - New England District

Aramark Sports & Entertainment is seeking an Assistant Human Resources Manager for our New England District which includes Fenway Park, House of Blues, MGM Music Hall and Jet Blue Park. This position is onsite and will be based out of Fenway Park in Boston, MA. The Assistant Human Resource Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters. Schedule: This position requires flexible, full-time availability, including nights, weekends, holidays, and 25% travel to Jet Blue Park, Fort Myers, FL.

Compensation: The salaried rate for this position is $65,000.00 to $75,000.00. Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans, and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs).
• Responsible for participating in regional job fairs for hourly vacancies; engage in-person and online with prospective candidates.

Qualifications:

• 2+ years of experience in employee relations or related experience
• Bachelor's degree in HR or equivalent experience required
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with case management technology preferred
• Experience working in a union environment is preferred