Service and Parts Counter Clerk
BLANCHARD EQUIPMENT
Service Department Assistant
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission, and follow up
- Basic knowledge of accounting practices
- Ability to use and understand desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent work experience
Vacancy posted 17 hours ago
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