Veterinary Receptionist

Receptionist Position at Gibraltar Veterinary Hospital

At Gibraltar Veterinary Hospital, you join a practice deeply dedicated to providing exceptional small animal care. Our commitment to excellence is reflected by our esteemed AAHA accreditation, ensuring that we uphold the highest standards in veterinary medicine and client service. The trust we have earned from our clients is evident in our strong 4.5-star Google rating, reflecting the genuine bond we share with the Gibraltar community. We are looking for passionate individuals ready to join our accomplished team where you are supported in achieving your greatest career potential. When you become one of our teammates, you gain the backing of a supportive network focused on helping you succeed professionally. We prioritize a culture of continuous learning and growth, offering internal specialty consultations and resources that allow you to expand your clinical knowledge right here in Gibraltar. Whether your goal is to become a credentialed technician, move into a leadership role, or master advanced surgical techniques, we have programs in place and mentorship available to help you do your best work every single day. Because we maintain rigorous AAHA standards, the quality of medicine practiced at Gibraltar Veterinary Hospital is always held to an incredibly high level. You will be utilizing state-of-the-art diagnostic and treatment modalities designed to provide accurate and rapid patient care. We ensure that you have immediate access to specialized resources and ongoing professional development opportunities, guaranteeing that you always stay current with the latest advancements in small animal veterinary science. This foundation of excellence allows you to confidently offer advanced care and complex case management to every patient. Situated in Gibraltar, Michigan, you are joining a warm, family-oriented community in the heart of the Downriver area. Gibraltar offers the tranquility of waterfront living with easy access to the metropolitan amenities of Detroit. Here, you can enjoy a slower pace of life while still having quick routes to major cultural centers, sporting events, and natural parks. This location provides the perfect balance for any veterinary professional looking for community connectivity without sacrificing career opportunity.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.