Medical Receptionist (Spine Surgery & Pain Management)
Full-time
Medical Spine Practice
Job Description
Job Description
Medical Receptionist (Spine Surgery & Pain Management) – Commercial Insurance Experience
Location: Oklahoma City, Oklahoma
Job Type: Part-time-Mon-Tues and Thursday 8:15-5pm
Pay: Competitive, based on experience, knowledge, and job proficiency.
About the Role
We are seeking a professional, patient-focused Medical Receptionist with strong commercial healthcare insurance knowledge to join our Spine Surgery & Pain Management office. This role is the first point of contact for patients and is essential to smooth scheduling, accurate registration, insurance verification, and an excellent patient experience.
Responsibilities
- Welcome patients and manage check-in/check-out with accuracy and empathy
- Answer multi-line phones, route messages, and provide exceptional customer service
- Schedule appointments for spine surgery and pain management (new patients, follow-ups, post-op visits, etc.)
- Collect and verify demographics, photo IDs, insurance cards, referrals, and paperwork
- Verify commercial insurance eligibility and benefits (copays, deductibles, coinsurance, network status)
- Identify when referrals and/or prior authorizations may be needed (visits, imaging, procedures) and route appropriately
- Clearly communicate patient responsibilities and next steps (referrals, forms, arrival time, records/imaging needs)
- Scan/upload documents into the EHR (insurance cards, referrals, authorizations, consents) and maintain accurate records
- Maintain HIPAA compliance and protect patient privacy at all times
Required Qualifications
- 2+ years medical front office/reception experience (specialty practice preferred)
- Demonstrated experience with commercial insurance verification/benefits
- Strong scheduling and multitasking skills in a fast-paced environment
- Excellent communication, professionalism, and reliability
- Comfortable using EHR/PM systems, scanning, and standard office software
Preferred Qualifications
- Experience in spine, orthopedics, neurosurgery, or pain management
- Familiarity with authorization workflows for imaging/procedures
- Bilingual (Spanish/English) a plus
Skills & Traits
- Friendly, calm, and confident with patients who may be in pain
- Detail-oriented (DOB, insurance IDs, coverage dates, referral requirements)
- Organized, punctual, and team-oriented
Vacancy posted 3 days ago
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