Auto Finance CSR - Associates Degree

Job Description

Job Description

Customer Service & Operations Opportunities

Location: Irving, TX (Onsite)

Employment Type: Contract-to-Hire (6 Months)

Schedule: Full-Time

Pay: Up to $23

Career Growth: Cross-training opportunities and advancement potential

We are currently hiring for multiple departments within a well-established financial services organization. These positions are ideal for customer-focused, career-minded professionals who enjoy problem-solving, working in a team environment, and helping customers find solutions.

Customer Care RepresentativeSchedule

• Monday-Friday
• 8:00 AM-5:00 PM or 9:00 AM-6:00 PM
• One to two Saturdays per month, 8:00 AM-12:00 PM
• Overtime may be required based on business needs

Responsibilities

• Handle inbound customer calls regarding accounts, payments, title requests, payment options, and online account access.
• Assist customers with account maintenance and general account-related questions.
• Provide exceptional customer service while resolving customer concerns efficiently.
• Accurately document customer interactions and account updates.
• Partner with internal teams to ensure a positive customer experience.

Customer Accounts RepresentativeSchedule

• Monday-Friday
• 8:00 AM-5:00 PM
• Two late shifts per week (11:00 AM-8:00 PM; never on Fridays)
• Every other Saturday, 8:00 AM-12:00 PM
• Schedule flexibility required based on business needs

Responsibilities

• Contact customers whose accounts are 1-29 days past due.
• Assist customers with payment processing, payment method updates, account access issues, and autopay setup.
• Discuss payment options and secure payment commitments.
• Maintain a customer-service-focused approach while addressing account delinquency.
• Escalate more advanced collection matters to the appropriate department.
• Document account activity and maintain accurate customer records.

Title Support AssociateSchedule

• Monday-Friday
• 8:00 AM-5:00 PM or 9:00 AM-6:00 PM
• Overtime and occasional Saturdays may be required

Responsibilities

• Support title processing and account servicing functions.
• Handle inbound and outbound communication with customers, dealerships, and government agencies.
• Research and resolve title-related issues.
• Maintain accurate records and documentation.
• Identify process improvements and communicate trends to leadership.
• Work independently while supporting team objectives.

Preferred Qualifications

• Bachelor's Degree preferred (Associate's Degree also considered)
• 1-2 years of professional experience
• Customer service or call center experience
• Strong communication skills
• Excellent problem-solving abilities
• Attention to detail
• Ability to work in a fast-paced environment
• Strong computer and data-entry skills

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Euless, TX.

Pay and Benefits

The pay range for this position is $21.00 - $23.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Euless,TX.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.