Collections Specialist

Collections Specialist

Camden Homes and CooperZadeh Management are vertically integrated, privately-owned companies dedicated to providing housing solutions for the American workforce. With over 20 years of experience, we strive to transform lives one home at a time. Our mission is to help fulfill the American dream of home ownership by building quality homes that are available for sale or rent at affordable prices. We firmly believe that our people are fundamental to our success, which is why we embrace and uphold our six core values: Teamwork makes the dream work, Go all-in, Always do the right thing, Sweat the small stuff, Create happy energy, and Deliver wow.

As a Collections Specialist, you will play a vital role in managing rent collection activities throughout the entire life cycle, including handling past-due balances from previous residents. The first five days of a late rent payment are crucial for helping residents get back on track. From day one, you will diligently follow all necessary steps and procedures, executing them with care and precision. Your focus will be on ensuring that all rent collection efforts are carried out accurately, promptly, and proactively, particularly with residents who have delinquent rent payments or other outstanding charges.

Do you possess exceptional attention to detail and excellent time management skills? Are you a confident communicator comfortable making calls and navigating challenging conversations? Do you take pride in efficiently managing your inbox and excel at help me help you discussions? If so, this is an excellent opportunity to leverage those strengths.

Responsibilities

• Deliver outstanding customer service with urgency, empathy, and professionalism.
• Drive collections performance to meet and exceed company goals.
• Consistently meet and surpass team performance metrics.
• Make daily rent collection calls and conduct follow-ups as needed to secure timely payments.
• Communicate with a sense of urgency that motivates residents to fulfill their rent obligations.
• Review final account statements thoroughly before submission to third-party collection agencies.
• Conduct difficult financial conversations with residents professionally and empathically while maintaining a collection-focused approach.
• Issue Notice-to-Vacate letters promptly to delinquent residents in accordance with policy.
• Follow up diligently on delinquencies to minimize outstanding balances.
• Stay current and compliant with state-specific regulations concerning rent collection and eviction processes.
• Assist residents by explaining ledger details, including late fees and other charges.
• Conduct all business in strict accordance with company policies, procedures, and relevant state and federal laws.
• Perform additional duties and responsibilities as assigned.

Requirements

• Bachelor's degree preferred or an equivalent combination of relevant work experience.
• Bilingual abilities are highly desirable.
• Ability to thrive in a fast-paced, highly regulated environment.
• Quick learner with the ability to master new software and produce timely, accurate reports.
• Capable of working independently as well as collaboratively within a team.
• Strong written and verbal communication skills, executed professionally.
• Passionate about customer service and committed to achieving goals.
• Comprehensive knowledge of and compliance with Fair Housing laws at all times.

Benefits

• Competitive compensation
• Comprehensive health insurance including vision, dental, and life coverage
• Short-term and long-term disability insurance
• Unlimited paid time off (PTO)
• Access to an on-site gym
• A positive and supportive work environment

Location: Dallas, TX