Call Center Representative - Plumbing & HVAC

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Customer Service Representative

Do you have a quick wit and a phone voice people actually enjoy talking to? Good. Because were not looking for someone to just answer calls, were looking for someone who can own the customer experience from the first hello to the final booking.

As a Customer Service Representative, youll be the hub of our operation, handling incoming calls, scheduling service appointments, coordinating with dispatch, and making sure every customer interaction leaves a strong impression.

Who We Are

Were a growing home service company serving the San Antonio area, and weve built our reputation by doing things the right way. No shortcuts, no excuses. Our customers trust us, and our team takes pride in delivering a level of service that stands out.

This isnt just a job people pass through. Its a place where you can grow, learn, and build a real career. We invest in training, support our team, and actually recognize people who show up and perform.

What Youll Do (The Big Task)

Turn incoming calls into scheduled service appointments while creating a positive, professional experience for every customer.

Key Responsibilities

• Answer inbound calls and convert them into booked appointments
• Follow and master call scripts while still sounding natural and confident
• Coordinate scheduling and communication with dispatch and management
• Maintain accurate and complete customer records
• Participate in ongoing training and development

Tools Youll Use

• ServiceTitan (CRM & scheduling)
• Microsoft Office
• Google Workspace

What Were Looking For

• Positive, upbeat, and professional attitude
• Strong communication skills and confidence on the phone
• Detail-oriented and organized
• Able to work independently and stay on task
• A true people person who enjoys helping others

Requirements

• Reliable transportation
• Strong attendance and dependability
• Experience working in the trades

Why Join Us

We hire people who want more than just a paycheck. If youre driven, coachable, and take pride in your work, youll have the opportunity to grow, earn, and build something long-term here.