Msp Service Coordinator
10/22/2026
Service Coordinator
Systemverse is a modern Managed Services Provider (MSP) focused on delivering exceptional IT support, cybersecurity, cloud solutions, and strategic technology guidance to small and mid-sized businesses. We believe technology should enable growth, not create obstacles. Our team combines technical expertise with outstanding customer service to help clients operate securely and efficiently.
We are seeking a highly organized, customer-focused Service Coordinator to serve as the operational hub between clients and technical teams. This role is critical to ensuring tickets are properly triaged, technicians are effectively scheduled, SLAs are met, and clients receive a world-class support experience.
The MSP Service Coordinator is responsible for managing service requests, coordinating technical resources, monitoring ticket queues, communicating with clients, and ensuring service delivery processes run smoothly. This role requires excellent communication skills, strong attention to detail, the ability to prioritize competing demands, and a passion for customer service.
The ideal candidate has experience in an MSP or IT support environment and understands ticketing systems, service level agreements (SLAs), dispatching, and client relationship management.
Benefits include health, dental, and vision insurance, paid time off and holidays, 401(k) with company match, professional development reimbursement, and certification assistance.
Vacancy posted 22 hours ago
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