Enterprise Operations Center Technician

Description

Our client is looking for an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters’ Building in Washington, DC. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.

Responsibilities:

-Perform day-to-day activities to monitor systems for events or alerts using enterprise monitoring tools.

-Coordinate and manage the resolution of events and alerts, ensuring timely response and escalation.

-Identify and monitor problem areas, coordinating with appropriate teams for resolution.

-Apply fundamental concepts, processes, practices, and procedures to technical assignments.

-Conduct early analysis of incidents and contact points of contact (POCs) for event confirmation.

-Troubleshoot affected configuration items (CIs) by performing tasks such as pinging devices and reviewing router/switch logs and interface statuses.

-Escalate issues by liaising with DOT Tier III teams, opening and assigning ITTSM tickets, and managing tickets with external vendors (e.g., AT&T).

-Generate and manage incident-related communications, including notifications and follow-ups with modal POCs regarding cyber incidents, service degradations, outages, and daily operational status reports.

-Initiate the Critical Incident Management process and lead the Incident Response Bridge process, including note-taking and updating outage communications.

-Contact necessary team members to join incident response bridges.

-Document Root Cause Analyses (RCAs) as required, assign sequential RCA numbers, and identify information suitable for the knowledge management repository.

-Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on support at the Data Center and escorting un-badged personnel.

-Maintain and update knowledge management documentation, including POC and site information and standard operating procedures (SOPs) for IMC processes.

-Generate and distribute daily and weekly operational reports.

-Respond to events and emails from automated tools and external groups (e.g., AT&T), and perform direct checks of critical systems.

-Conduct proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware and network), respond to alerts, and take corrective actions as defined.

Qualifications:

- Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.

- Candidate must have the ability to obtain a public trust

Skills

enterprise operations center, EOC, network operations center, NOC, network operations, Troubleshooting, outage support, networking monitoring, monitoring tools

Additional Skills & Qualifications

Excellent communication skills

Reliable and able to work the shifts.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Washington, DC.

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Washington,DC.

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.