Sales Supervisor

Sales Supervisor

Position at Ayr Wellness

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.

The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

AYR Wellness' Sales Supervisor is accountable for managing the dispensary's sales floor in cooperation with the Assistant Manager and Lead Budtender(s); this includes opening/ closing the store, managing breaks, controlling the flow of patients, being responsive to questions/concerns of patients, assisting budtenders with any questions/concerns while engaging patients and ensuring all cash controls are being executed consistently. When managing the business, the Sales Lead Supervisor must be specifically focused on patient care/ customer service, employee engagement and driving profitability via a positive patient experience. The Sales Lead Supervisor is expected to achieve said goals through educating their teams, inspiring operational efficiency, and delivering effective coaching. The Sales Lead Supervisor reports to the Dispensary Store Manager

Duties and Responsibilities

• Maintaining all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations
• All Opening/ Closing Procedures (including all cash accounting procedures and reporting for end of day)
• Cash handling standard operating procedures including register checks to ensure there are no variances between cash actual and POS software
• Ensure dispensary operations are prepared for service and patients
• Overseeing the salesfloor to ensure a positive patient experience
• Identify and address employee issues on a timely basis. Document appropriately in the Accountability Log. Make Dispensary Store Manager aware of any concerns regarding the performance management of employees

Informs & Educates:

• Team by executing Product Knowledge Training to ensure the team is well-educated on the PA Medical Marijuana program, fundamentals of cannabis as well as our entire menu of products
• Onboard and train new hires in accordance with company standards

Routines Daily:

• Opening and closing the dispensary o See Opening/Closing Procedures Guides
• Host one minute-meetings/ team huddles to inform team about promos/ new products, updates to ops and announcements
• Ensure the cleaning checklist is being consistently completed and all COVID-19 protocols are being met
• Managing the salesfloor, ensuring a positive patient experience
• Managing Online Orders/ Curbside Reservations in an organized and timely manner
• Sales floor observations, giving coaching/ feedback to budtenders on how they communicate & engage with patients as well as on how they recommend products
• Maintaining store presentation in terms of visual assets and cleanliness
• Address and Resolve Patients' Concerns
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Weekly:

• Conduct Tech sweep to ensure all technology is working properly and contact IT if repairs are needed
• Ensure that the visitor log is being fully filled out on a consistent basis with all necessary verifications provided

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.

Education

High school diploma/GED required

Experience

• 1-3 years
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Competencies (Knowledge, Skills, and Attitude)

Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.

Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good

Direct reports

No direct reports, but leads project teams

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.