International Shipping Coordinator

International Shipping Coordinator

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer First, Differentiate with Our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

The International Shipping Coordinator serves as the primary operational liaison between the US Exports Team and the AirLife Phoenix Distribution Center. This position is responsible for coordinating all international order fulfillment activities, export documentation, freight logistics, and cross-functional communication to ensure compliant, on-time delivery of AirLife products to global customers and distribution partners.

The coordinator interfaces with internal departments including International Customer Service, Quality, Regulatory, Supply Chain, Warehouse, and Shipping and external partners including freight forwarders, customs brokers, air and ocean carriers, and international distributors. The role requires a high degree of accuracy, cross-cultural communication competency, and a working knowledge of export compliance regulations applicable to the global medical device industry.

Knowledge, Skills, & Abilities:

• Knowledge of international shipping terminology, Incoterms 2020, and export documentation requirements including commercial invoices, packing lists, QualityControlCertificates, Shipper's Letters of Instruction, AirWaybill, Bill of Lading.
• Knowledge of US export regulations including EAR, ECCN classifications, HS Codes and denied party screening requirements applicable to medical device distribution.
• Working knowledge of ERP and order management systems such as SalesPad, SAP, Korber or equivalent platforms used in international order fulfillment.
• Working knowledge of Microsoft Office Suite specifically Excel, Outlook, Word, and Teams at an intermediate to advanced level.
• Working knowledge of air and ocean freight operations including carrier coordination, freight quoting, consolidation, and shipment tracking.
• Demonstrates ability to prepare, review, and distribute accurate export documentation with a high degree of attention to detail in a high-volume environment.
• Demonstrated written and verbal communication skills with the ability to interact professionally with international distributors, freight forwarders, customs brokers, and internal teams.
• Ability to manage multiple open shipments, competing deadlines, and cross-functional priorities simultaneously without loss of accuracy or quality.
• Ability to identify and escalate order exceptions, supply shortages, and documentation discrepancies to the US Exports team within defined timelines.
• Bilingual proficiency in English and Spanish preferred.

Level of Experience:

Minimum Required: Two years of direct experience in international shipping, freight coordination, or export operations within a distribution, manufacturing, or supply chain environment.

Preferred: One additional year of experience in a customer service role supporting international accounts, preferably in a regulated industry such as medical devices, healthcare, or pharmaceuticals.

Level of Education:

High School Diploma or GED required. Associate's degree in business, International Trade, Logistics, Supply Chain Management, or a related field preferred. A combination of equivalent work experience and education will be considered in lieu of a degree.

Travel:

As the business needs.

Essential Duties and Responsibilities:

• Serve as the primary operational liaison between the US Exports Customer Service and the Phoenix Distribution Center, communicating daily shipment priorities, order exceptions, and resolution status across both teams.
• Coordinate pick-up schedules, shipment consolidations, and freight priorities with approved freight forwarders, air and ocean carriers, and the Phoenix DC warehouse team to meet customer delivery commitments.
• Consolidate and distribute complete export documentation packages including commercial invoices, packing lists, Certificates of Origin, Shipper's Letters of Instruction, and regulatory certificates to forwarders and distributors prior to every cargo release.
• Solicit and compare freight quotes from approved carriers, present cost and transit options to the US Exports Customer Service Team and execute the selected routing within required booking windows.
• Maintain and distribute daily, weekly, and monthly shipment status reports, maintaining accurate export activity logs and contributing to KPI tracking for on-time delivery, documentation accuracy, and freight cost performance.
• Support export compliance by screening shipments against denied party lists, verifying EAR and ECCN classifications, confirming heat-treated pallet requirements per ISPM-15, and escalating quality or regulatory holds per the Phoenix DC Quality Management System.

Other Responsibilities:

• Uphold and embody AirLife's values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

Quality Policy:

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA Statement:

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.

Please note: The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.