Order Fulfillment Associate

Order Fulfillment Associate

The Order Fulfillment Associate is responsible for closing and preparing all outbound orders from the warehouse, including Surplus Orders, Repairs, and RMAs coming from the PLC Center QA Production Department. This role ensures all items are accurately processed, properly packaged, and meet Radwell quality and shipping standards.

Key Responsibilities

• Ensure items are clean, quantities are correct, and conditions match Pick Tickets
• Remove all previous labels except OEM labels
• Protect monitor screens with cardboard to prevent scratching during shipment
• Coil and secure cables using cable ties prior to packaging
• Use chip foam to protect pins and sensitive components from damage
• Ensure all repair orders include proper work reports and required documentation prior to invoicing
• Package surplus and repair units with exposed circuitry using protective ESD Mylar bags
• Package units without exposed circuitry using protective pink bags
• Work closely with Order Resolution Associates to address discrepancies
• Maintain organization and accuracy throughout the packaging and fulfillment process
• Perform other duties, tasks, or work as assigned

Metrics and Measurements

• Maintain a goal attainment level of 100% based on established performance metrics
• Failure to maintain at least 85% for two consecutive months may result in MRS action

Qualifications

• Detail oriented
• Computer literate
• Some technical competency

Knowledge & Skills Required

• Computer proficiency
• Ability to multi-task
• Ability to work in a fast-paced environment
• Attention to detail
• Problem-solving abilities
• Good communication skills

Education & Experience

• High School Diploma or equivalent preferred
• Technical or industrial product knowledge a plus

Physical Demands

• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Some walking
• Frequent standing and repetitive hand motion
• Repeated lifting up to 10 pounds, frequent lifting up to 35 pounds, and occasional lifting up to 100 pounds

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching

Radwell International LLC is an equal opportunity employer.