Order Fulfillment Specialist (Temporary Position)

Order Fulfillment Specialist (Temporary Position)

Salary Range $32.00 - $35.00 Hourly

Description

Starco Brands (OTCQB: STCB) invents consumer products with behavior-changing technologies that spark excitement in the everyday. A modern-day invention factory to its core, Starco Brands identifies whitespaces across consumer product categories. It draws upon a portfolio of innovative formulas spanning 8 product categories with limitless innovation potential.

Responsibilities

• Order Management & Fulfillment Execution
  • Own the end-to-end execution of customer orders from receipt through shipment confirmation.
  • Process and manage both manual and EDI orders accurately and efficiently.
  • Validate orders prior to release, including inventory availability, pricing, product allocation, routing requirements, and customer-specific requirements.
  • Release orders to 3PL partners and ensure timely fulfillment and shipment.
  • Monitor open orders, backorders, and exceptions to proactively resolve issues.
  • Ensure accurate and timely shipment confirmations and order status updates.
  • Communicate order changes, delays, and shortages to customers, sales teams, and other stakeholders.
  • Works closely with Operations team to resolve order-related issues.
• Inventory Accuracy & Control
  • Review inventory availability and allocation prior to order processing.
  • Monitor inventory levels across multiple 3PL locations.
  • Identify and communicate inventory discrepancies, shortages, or potential stock-out risks to management.
  • Coordinate with Planning, Procurement, Operations, and 3PL partners to support inventory availability and replenishment efforts.
  • Assist in inventory reconciliations and investigations related to order fulfillment issues.
  • Support inventory transfers and inventory balancing activities across warehouse locations.
• Logistics & Transportation Coordination
  • Ensure compliance with retailer routing guides and requirements
  • Escalate transportation, warehouse, or delivery issues as needed to minimize customer impact.
  • Helps coordinate transfer orders for e-com sales channels.
  • Supports international transfer order process from manufacturers to 3PL warehouses.

Qualifications

• Bachelor's degree
• Minimum 2 years of experience in an order fulfillment role, with a focus on B2B environments in the CPG or retail industries.
• A proactive, solution-oriented mindset with the ability to handle complex customer issues and escalate when necessary.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Experience using ERP systems, business partner portals, Microsoft Suite, and Excel. (NetSuite experience preferred)
• Ability to handle and prioritize multiple projects simultaneously in a fast-paced environment.
• Strong attention to detail and accuracy.