General Manager - Multi-Site Operations (Bilingual Mandarin/Engl

Job Description

Job Description

General Manager – Multi-Site Operations (Bilingual Mandarin/English)

Asian Family Market · Pacific Northwest · Full-time

$120,000 – $140,000 + bonus

4 PNW locations

Mandarin + English required

Asian Family Market operates four grocery locations across the Pacific Northwest, serving the region's growing Asian community. As we continue to grow, we're hiring a General Manager to oversee all four stores — bringing consistency, accountability, and strategic leadership across our entire operation.

This is a senior leadership role for someone who has scaled teams and systems, not just managed them. You'll work directly with ownership and be the person who connects the dots across locations, elevates our managers, and drives the business forward.

What you'll do

Oversee daily operations across all four PNW locations, ensuring consistent standards and performance

Lead, coach, and develop individual store managers and department leads

Own company-wide P&L — analyze performance data, identify gaps, and implement improvements

Drive hiring, training, and retention strategies across the organization

Build and standardize operational systems, SOPs, and cross-location workflows

Act as a key communication bridge between Mandarin-speaking staff, vendors, and ownership

Identify growth opportunities and support expansion planning

What we're looking for

5+ years of multi-site or senior operations leadership — retail, hospitality, food service, or distribution

Fluent in both Mandarin and English (written and spoken)

Proven track record of leading managers and building high-performing teams

Strong financial acumen — you read P&Ls and act on the numbers

Experienced building systems and processes, not just running them

Comfortable in a fast-paced, entrepreneurial, independent business environment

Grocery or specialty food experience is a plus — but we prioritize leadership ability and operational track record

What we offer

$120,000 – $140,000 base salary, commensurate with experience

Performance-based bonus

Health insurance

401(k) Match

Paid time off

总经理 — 多门店运营（中文 / 英语双语）

百家超市 Asian Family Market · 全职

???? 年薪 $120,000 – $140,000 + 奖金

???? 统筹 4 家门店

????️ 普通话 + 英语

百家超市在西北地区运营四家超市，服务当地亚裔社区。随着业务持续扩展，我们正在寻找一位总经理，统筹管理四家门店的整体运营，推动公司在一致性、问责制和战略层面的全面提升。

这是一个高级领导职位，需要有能力扩展团队与系统的人，而不仅仅是维持现状。您将直接向公司管理层汇报，是连接各门店、赋能各级经理并推动整体业务发展的核心人物。

主要职责

统筹太平洋西北四家门店的日常运营，确保标准统一、业绩达标

领导、辅导各门店经理及部门主管，建立高效管理梯队

负责全公司损益（P& L）管理，分析数据、发现差距、推动改进

制定公司整体招聘、培训及人才留存策略

建立并标准化各门店运营流程（SOP）及跨店协同机制

在员工、供应商与管理层之间发挥普通话沟通的桥梁作用

识别增长机会，参与扩张规划

任职要求

5 年以上多门店或高级运营管理经验（零售、餐饮、服务业、物流均可）

普通话与英语均流利（口语及书面）

有带领管理层团队、打造高绩效团队的成功经验

较强的财务分析能力，能够读懂 P&L 并基于数据做决策

有建立运营体系与流程的实战经验

适应快节奏、创业型独立企业的工作环境

有超市或食品零售经验者优先，但领导力与运营经验更为重要

我们提供

年薪 $120,000 – $140,000，根据经验面议

绩效奖金

医疗保险

401(k) 退休金计划

带薪休假