Late Stage Collections Specialist I

divh2Late Stage Collection Specialist I/h2pCome join our amazing team and work a hybrid schedule!/ppThe Late Stage Collection Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the companys policies and procedures, all US state and federal laws and regulations, wherein the company operates./ppThis role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity. Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is $23.50/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set./ppstrongWhat Youll Do:/strong/pulliExplains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers./liliEvaluates and helps determine the borrowers ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations./liliCounsels borrowers on their options through education of alternative solutions./liliContacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls./liliProvide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing./liliNegotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower Request for Mortgage Assistance package in compliance with department policies and procedures./liliMay function as the single point of contact for a borrower./liliMay need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details./liliProvide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments./liliAssist with loan servicing website payments, denied access, password resets./liliRespond to escrow, loss draft and closing document inquiries./liliProvide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages./liliKnowledge of or ability to learn requirements of the Fair Debt Collection Practices Act./liliKnowledge of relevant and industry-specific computer software packages./liliStrong verbal communication skills ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly./liliBasic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy)./liliAbility to understand basic collection issues and to collaborate and explore alternative solutions./liliAbility to apply state, federal and company requirements and make proper decisions./liliAbility to organize thoughts and ideas into understandable terminology./li/ulpstrongWhat Youll Need:/strong/pulliHigh school diploma or equivalent work experience./liliLess than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience./liliExperience in the Banking, Mortgage/Loan Servicing industries preferred./li/ulpstrongOur Company:/strong/ppCarrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: We Offer:/strong/pulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational Reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org./li/ulpstrongNotice to all applicants: Carrington does not do interviews or make offers via text or chat./strong/p/div