Public Safety Administrative Manager

EVANGEL UNIVERSITY Public Safety Administrative Manager SPRINGFIELD, MO, US Active - Staff full-time Classification: Non-Exempt, 12-Month Position Reports to: Senior Director of Public Safety Department: Public Safety Position Summary The Public Safety Administrative Manager provides essential administrative leadership and operational support to the Senior Director of Public Safety while serving as a primary point of contact for students, faculty, staff, parents, and visitors. This position is primarily office-based and customer service focused, ensuring smooth daily operations of the Public Safety Office. Administrative & Office Operations Office Management: Manage administrative operations for the Public Safety Department, including correspondence, document management, scheduling, and calendar coordination for the Senior Director of Public Safety. Customer Service: Provide high-level customer service to students, parents, faculty, staff, vendors, and visitors in person, by phone, and electronically. Dispatcher Functions: Communicate with on-duty officers using a two-way radio system and assist with information relay as needed. Day-Shift Coordination: Support the Senior Director of Public Safety with communications involving campus departments, parents, students, vendors, and external partners. Compliance, Systems & Monitoring Clery Act Compliance: Serve as the Clery Act Coordinator, overseeing compliance, maintaining required documentation, and coordinating with law enforcement agencies nationwide. Campus Alert System: Maintain and manage the campus-wide emergency alert system. System Administration: Act as administrator for RS2 and Johnson Controls electronic access systems. ID & Access Control: Create and issue ID cards for students, faculty, and staff; manage electronic access permissions and troubleshoot access issues. Fire & Security Monitoring: Monitor fire protection alarms and manage door access systems during assigned shifts. CCTV & Evidence Management: Oversee CCTV monitoring and manage recorded video evidence, including secure storage and authorized distribution. Operational Support Lost & Found: Process and securely manage lost and found items. Fine Appeals Coordination: Coordinate fine appeal meetings and notify involved parties of outcomes. Crisis Reporting: Prepare written reports related to students experiencing crises. Vehicle Registration: Administer vehicle registration for students, faculty, and staff. Vendor Access Oversight: Track vendor proximity card usage and manage related fines. Citation Administration: Enter daily citations into the department records management system, maintain accurate records, and communicate with students regarding citations, fines, appeals, and related Public Safety matters. Other Duties Perform additional duties as assigned by department leadership to support campus safety and operations. Qualifications Strong Christian faith with alignment to Evangel University's mission, values, and beliefs. Excellent verbal and written communication skills. Demonstrated ability to maintain professionalism and composure in high-stress or emergency situations. Ability to interact compassionately and effectively with students, faculty, staff, and the public. Experience Experience with Clery Act compliance preferred. Prior customer service experience strongly preferred. Experience handling confidential information and sensitive situations. Familiarity with database systems, access control systems, or security-related software is beneficial. Administrative experience in public safety, higher education, law enforcement, security, or a related field preferred. Office Tools & Equipment Used Software: Microsoft Office Suite (Word, Excel, Outlook, Publisher), CCTV monitoring software, access control systems, and ID card management systems. Equipment: Two-way radio system, dispatch and report-writing software, business phone system, electronic access doors, alarm systems, and standard office equipment. #J-18808-Ljbffr