Veterinary Client Service Representative - Daytime Shifts

Job Description

Job Description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

Allied Veterinary Specialists (AVS) | South Daytona, Florida

Be the calm, compassionate voice clients remember.

At Allied Veterinary Specialists (AVS), exceptional patient care starts with an exceptional team. As our Emergency & Specialty services continue to grow throughout Central and Northeast Florida, we’re looking for an experienced Veterinary Client Service Representative (CSR) to join our South Daytona team .

This is more than a front-desk position. You’ll be a vital part of the patient experience—supporting pet owners during stressful moments, coordinating with our medical teams, and helping keep a fast-paced specialty hospital running smoothly.

✨ What You’ll Do

As a CSR, you’ll help create a welcoming, organized, and compassionate experience from the moment a client contacts our hospital.

You will:

• Greet clients and patients with warmth, professionalism, and empathy
• Manage incoming calls through a multi-line phone system
• Schedule consultations, diagnostics, procedures, and follow-up appointments
• Efficiently check patients in and out
• Review estimates, invoices, payment options, and financial information with clients
• Process payments accurately
• Assist with emergency arrivals and urgent client needs
• Maintain accurate client and medical records
• Communicate closely with doctors, technicians, and referring veterinary hospitals
• Help keep communication flowing in a busy Emergency & Specialty environment
• Contribute to a positive, supportive, and team-focused culture