Hotel Front Desk Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$16 - $18 hourly

Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations

About Company
About the Resort

The Holiday Inn Resort Daytona Beach Oceanfront is a full-service, oceanfront resort hotel located on the World's Most Famous Beach.

Overview

Team members across all departments are responsible for delivering attentive, courteous, and efficient service that supports a first-class guest experience, upholding brand and safety standards, and working collaboratively with other departments to ensure smooth day-to-day resort operations.

General Requirements

• Flexible availability, including evenings, weekends, and holidays

• Strong communication and customer service skills

• Ability to work as part of a team in a fast-paced environment

• Prior hospitality experience preferred for most roles; required for supervisory/management roles

What We Offer

• Competitive pay

• Growth and advancement opportunities within the company

• A supportive, team-oriented work environment

• Hotel travel discounts and other employee benefits