Account Manager II

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Country/Region: US Location: Northville, MI, US Job Description About the Team: ZF's sales team managing Ford’s chassis components account is led by a Senior Sales Manager based in Northville, Michigan. This role involves overseeing global customer accounts, particularly with Ford, and developing strategies to achieve growth and profitability targets. Be a part of a global sales team, ensuring alignment with ZF's objectives, responsible for customer satisfaction, strategic planning, and negotiations on contractual and pricing matters. What you can look forward to as an Account Manager II: Oversee or act as the project manager and first point of contact for overall customer satisfaction, including all aspects of the relationship and performance. Drive teams to exceed Ford cultural and business metrics including but not limited to quality, launch, delivery, service, total enterprise cost, innovation and engineering, communication & transparency, safety, etc. Leverage marketing strategies, identify new business and market opportunities; serve as the primary liaison between sales, product line and other departments with respect to all product development initiatives, engineering projects, business growth opportunities. Manage commercial responsibilities for chassis components products to Ford, including but not limited to leading global & regional quotations (GDPEP), negotiations, growing account, profitability performance, timely resolution of account open issues, resolution of accounts receivables issues, audit support, etc. Manage critical documentation management of quote letters, purchase orders, terms & conditions, tooling orders, support of pre-production / prototype quotes, cost breakdowns, price and cost tracking, history of raw material, inflation, FX recoveries and change management. Be present at customer sites, building relationship and understanding their needs and market opportunities and threats. Coordinate customer & internal meetings, preparation & follow-up actions. Analyze, research and share current and future program planning, such as current and future program sales status, customer market trend, next program and customer news and vehicle information. Support and implement sales and marketing strategies to achieve the division strategic and operation business plan (sales, profitability, etc.) Primary technical product expert on matters of customer service, product modification, application, design or other problems. Your profile as an Account Manager II: Bachelor’s Degree in Engineering, Business Administration, Marketing, Finance, Supply Chain Management or related field. 6+ years of experience in sales roles (automotive industry preferred) involving a steady progression of responsibilities. Demonstrated experience dealing directly with major Global OEMs preferred. A strong preference will be given to experience dealing with Ford and suspension and chassis component systems, such as control arms, stabilizer links and ball joints. Experience in building and managing a major customer relationship. Ability to work cross-functionally in a global organization, managing multiple projects and competing priorities. Solid understanding of engineering concepts across a wide spectrum and ability to align customer needs with ZF capability. Ability to travel as business needs require in US/Mexico for 10% of the time. DIVERSITY COMMITMENT: Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case‑by‑case basis. ZF is an Equal Opportunity and affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity / affirmative action employer M/F/Disability/Veteran #J-18808-Ljbffr