Case Manager

Job Title: Case Manager

Job Summary:


Case Managers provide core case management services, including comprehensive care management, care coordination and health promotion, encouraging and assisting eligible clients to enroll in the Medicaid/health insurance plan of their choice, assist with housing needs, and provide participant and family support and referrals to community and social supports as needed. Case Managers conduct screenings and assessments for high-risk needs, monitoring, and follow-up services.

Shift Hours: This position is full-time Monday - Friday from 9:00am to 5:00pm.


Salary: The salary range for this role is $57,000 - $60,000 per year.


Location Address: 2090 Adam Clayton Powell Jr. Blvd, 4th floor, New York, NY 10027. Our office is easily accessible by public transportation.


Workplace Flexibility: Flexible - Staff have the flexibility to complete their workday from home or another suitable space, typically after reporting to the office and/or engaging in field or community-based work.


What You Will Be Doing:

• Provide targeted case management as a member of a multidisciplinary care team to clients enrolled in NCCBHC using team-based approach to treatment and services working collaboratively with therapists, psychiatrists/PNPs, peer specialist, substance use specialists, nurses, clients and family members
• Engage clients in a collaborative relationship, empowering them to self-manage their mental health, substance use, physical, and psychosocial needs to improve and maintain well-being
• Screen and assess clients for social drivers of health (SDOH), housing instability, food insecurity, transportation needs, utility difficulties, interpersonal safety, education and employment needs
• Engage clients with urgent and crisis needs at all stages of NCCBHC services to provide support to resolve crisis and provide targeted case management expertise for person-centered evaluation and treatment planning
• Support clients to access supported education and supported employment services
• Provide core care management services, including care coordination and healthy promotion, comprehensive transitional care, and referral to community and social support
• Train clients on relevant chronic diseases, preventive care, medication management (medication reconciliation and adherence)
• Provide care management services in a person/family-centered, strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.
• Support clients with aftercare upon discharge from ERs, detox, inpatient hospital services
• Conduct community outreach and engagement to support client to retain in NCCBHC services
• Support clients to access housing, income support (entitlements), and other needs
• Contribute to ongoing organizational commitments to diversity, equity, inclusion, and antiracist practices in delivery of services and work as a member of the NCCBHC
• Conduct monitoring and follow-up services to promote continued engagement in referred rehabilitative and treatment services.

What We Are Looking For:

• New York Certified Peer Specialist (NYCPS), Credentialed Family Peer Advocate (FPA-C) or Credentialed Youth Peer Advocate (YPA-C) with 3 years of work experience AND/OR
• Bachelor's degree in human services, social work, psychology, rehabilitation and related field
• 2 years of experience working with people with serious mental illness/substance use disorders
• Individuals with lived experience in the areas of mental health, substance use, or criminal legal are encouraged to apply.

Additional, preferred skills we are looking for but are not required:

• Bilingual in Spanish / English

Employee Benefits:


CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off - starting at 25 days-off annually, plus an additional summer self-care day
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit to learn more about benefits offered by the CASES

Our Values

At CASES, we like to move with PURPOSE , which reflects our values:

PEOPLE| Hold people's stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.


CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday 9am to 5pm
35 hours per week excluding breaks