Implementation Manager

At AlertMedia, we help organizations protect their people, operations, and brand. Requirements You are an accomplished IM with proven success in strategically onboarding and implementing a project or software across a range of customer profiles. You naturally approach situations with a consultative, solution-driven approach and embrace each customer relationship as a true partnership. You are comfortable navigating ambiguity, synthesizing complex information, and leveraging AI and emerging technologies to enhance strategic thinking, communication, and customer outcomes. You are a dedicated customer advocate who thrives in complex environments, enjoys working cross-functionally, and is energized by helping customers translate business objectives into meaningful outcomes. 3+ years’ experience in a strategic customer-facing role as Implementation Manager / Customer Success Manager / Account Manager 2+ years' experience leading SaaS implementations with demonstrated project management skills and the ability to prioritize competing customer needs Experience navigating complex, decentralized, multi-national organizations with competing stakeholder priorities Proven ability to build credibility and influence stakeholders ranging from project managers and system administrators to executive sponsors and business leaders Thoughtful use of AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and customer empathy Proficiency in Excel is required; experience with Salesforce, Gainsight, and monday.com is preferred Enthusiasm for partnering cross-functionally with Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering, including Executive-level visibility Strong analytical, negotiation, and creative problem-solving skills The aptitude to learn and be coached Location: Strong preference for candidates located in Austin, Texas to work a hybrid (2 days a week) in our downtown headquarters with flexibility for travel for occasional customer onsites Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future #J-18808-Ljbffr