Senior NetSuite ERP Implementation Project Manager

Job Description

Job Description

The  Senior NetSuite ERP Implementation Project Manager for a 6-month contract to assess, stabilize, and drive forward an active NetSuite implementation for a health supplement business. 

Senior NetSuite ERP Implementation Project Manager will join an implementation already in progress, determine the true current state, identify risks and gaps, organize priorities, and create a practical roadmap for short-term stabilization, medium-term execution, and long-term ERP maturity. 

The environment includes health supplements, sales operations, inventory, purchasing, item master data, fulfillment, finance, process controls, reporting, and related operational workflows. 

This is not a generic project coordination role. The right contractor must understand enough NetSuite, ERP implementation, inventory/process flow, and business operations to challenge assumptions, organize decision-making, and drive execution. 

Key Objectives 

1. Current-State Assessment 

The contractor will determine: 

• What has been completed. 
• What is partially complete. 
• What is blocked. 
• What has not started. 
• What decisions remain unresolved. 
• Where business requirements and NetSuite configuration do not align. 
• Whether current plans support a realistic go-live. 

2. Short-Term Stabilization 

Within the first 30 days, the contractor should establish: 

• Implementation health assessment. 
• RAID log: risks, actions, issues, and decisions. 
• Critical-path plan. 
• Vendor accountability structure. 
• Internal ownership model. 
• Executive status reporting. 
• 30/60/90-day recovery roadmap. 

3. Medium-Term Execution 

The contractor will drive implementation progress across: 

• Finance and accounting. 
• Sales order processing. 
• Inventory management. 
• Procurement and purchasing. 
• Item master governance. 
• Fulfillment and warehouse processes. 
• Reporting and dashboards. 
• Roles, permissions, and approval workflows. 
• Data migration. 
• Integrations. 
• User acceptance testing. 
• Cutover and go-live readiness. 

4. Long-Term ERP Readiness 

The contractor will help define: 

• Post-go-live support model. 
• Hypercare plan. 
• Enhancement backlog. 
• Process ownership. 
• Reporting roadmap. 
• Data governance. 
• Operational controls. 
• Long-term NetSuite support needs. 

Primary Responsibilities 

• Lead the assessment and stabilization of the NetSuite implementation. 
• Review project plans, SOWs, vendor deliverables, configuration status, open issues, testing status, data migration plans, and business requirements. 
• Facilitate discovery sessions with finance, sales, operations, inventory, procurement, warehouse, quality, customer service, IT, and leadership. 
• Translate business needs into clear NetSuite workstreams, owners, milestones, and deliverables. 
• Identify scope gaps, process gaps, configuration risks, reporting gaps, and operational readiness issues. 
• Manage implementation partner activities and hold vendors accountable for deliverables. 
• Build and maintain a realistic project plan. 
• Maintain issue, risk, decision, dependency, and change-control logs. 
• Coordinate UAT planning, test scripts, defect tracking, retesting, and business signoff. 
• Support data migration planning and validation. 
• Support cutover planning and go/no-go decision-making. 
• Provide concise executive-level status reporting. 
• Escalate risks early and clearly. 
• Help the company move from implementation uncertainty to a controlled execution path. 

Relevant Business Processes 

The contractor should be comfortable working across: 

• Lead/opportunity to quote/order. 
• Sales order to fulfillment. 
• Procure-to-pay. 
• Inventory receiving and adjustments. 
• Item setup and item master governance. 
• Lot/batch tracking where applicable. 
• Inventory costing and reconciliation. 
• Returns, credits, RMAs, and customer service workflows. 
• Financial close and reporting. 
• Operational reporting and dashboards. 
• Quality-sensitive or regulated product workflows. 

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Computer Information Systems or Business Administration. 

• 5+ years of ERP implementation project management experience. 
• 3+ years of NetSuite implementation experience. 
• Experience joining an implementation already in progress. 
• Strong understanding of NetSuite ERP business processes. 
• Experience with sales, inventory, purchasing, fulfillment, finance, reporting, and operational workflows. 
• Ability to assess unclear or incomplete project status and create an executable recovery plan. 
• Experience managing third-party implementation partners. 
• Strong executive communication skills. 
• Strong documentation and project governance discipline. 
• Experience with UAT, cutover, data migration, defect management, and go-live readiness. 

PREFERRED REQUIREMENTS  

• NetSuite certification. 
• PMP or similar project/program management certification. 
• Experience in supplements, CPG, food/beverage, manufacturing, distribution, or life sciences. 
• Experience with lot tracking, inventory controls, quality holds, production records, labeling, warehouse processes, or regulated product environments. 
• Experience with integrations involving ecommerce, EDI, 3PL, WMS, QMS, CRM, BI/reporting, or middleware platforms. 
• Familiarity with systems such as MasterControl, SPS Commerce, Celigo, Boomi, Shopify, Amazon, Salesforce, or similar platforms. 

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