Sales Consultant

Job Summary Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all sales. Responsible for creating sales utilizing exceptional customer service and knowledge of the La‑Z‑Boy selling process, products and services. Strive to create long‑term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La‑Z‑Boy Designer. Compensation Training Pay: $21 per hour for 2‑6 weeks (no commissions; base rate varies by location) Average Annual Earning Potential After Training: $50,000 – $70,000+ (inclusive of base, bonus, and commission) Post‑Training Pay: Base Pay: $18 / hour (varies by store location) Commission & Bonus: Earn more with UNCAPPED commission on sales. Commission rates vary from 2% – 6% based on sales type. Quarterly bonus opportunity of up to $3,500, based on your ability to meet defined individual sales goals. Weekly Hours: 40 hours Key Responsibilities Drive sales and contribute to store sales goals by selling furniture, accessories and services offered by La‑Z‑Boy. Promote the Design program and assist the Designer to achieve established Design program sales goals. Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers. Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service and continuing contact with all previous and potential customers. Maximize store promotions, marketing initiatives, and grassroots programs. Maintain strong knowledge of the features and benefits of existing and new product lines. Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service; execute and champion the Design process following the established company guidelines; support design‑related functions in the store. Provide the highest level of customer service to all current and future customers; ensure each La‑Z‑Boy customer has an informative and positive experience by using good customer‑service skills and knowledge of products while following the company selling process; effectively use Podium to ensure customer satisfaction and future follow‑up. Make sound business decisions to deliver customer satisfaction and promote a team environment; provide support by being responsive to incoming phone calls and emails; assist in handling customer issues and/or complaints; provide appropriate solutions and alternatives to the customer to achieve a satisfied experience. Maintain a positive working relationship with all store employees; assist in training, coaching and developing new peers on La‑Z‑Boy product knowledge and selling process/skills to achieve store sales goals; help promote and champion a culture of sales and service. Assist with the maintenance of the overall visual appearance of the store, including maintaining floor and show‑room displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness. Accurately complete order information, collect deposits and fees, keep orderly customer records, research customer payments and deliveries; accurately complete daily On‑Point system logs. Show a sense of urgency, enthusiasm and excitement with the store team and customers. Maintain adequate knowledge of company standards, product knowledge and internal processes and systems. Consistently schedule deliveries with customers; responsible for opening and closing of the store. Minimum Requirements High School Diploma or equivalent. Previous selling experience and ability to close a sale strongly preferred. Excellent communication, customer service skills, and organizational skills. Strong interpersonal skills to effectively communicate, build rapport, and positively influence. Demonstrated persuasion and negotiation skills. Ability to effectively manage time and conflicting priorities. Ability to work productively with others as a team. Ability to work the schedule and hours dictated by business needs; work evenings, weekends and holidays as required. Initiative to meet assigned goals, missions and objectives and motivated to achieve more. Strong attention to detail. Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint. Preferred Requirements Bachelor’s degree in Business or a related field. Physical Demands / Work Environment Ability to lift and/or carry up to 50 pounds. Ability to stand for long periods of time. Nearly continuous use of repetitive hand motions, hearing and listening. Often required to sit, walk, bend and stoop. Subject to inside environmental conditions. Ability to pass background and drug screen. Benefits Medical, Vision, Dental and Basic Life Insurance. 401k retirement plan with company match of up to 6%. Paid time off includes 9‑11 paid holidays each year and two weeks’ prorated vacation as a new hire; personal time (non‑exempt only) or state‑mandated sick time. EEO Statement At La‑Z‑Boy Incorporated, we’re an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives and viewpoints add value to our ability to create and deliver the best possible service and quality products and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If a qualified individual may need a change or adjustment to the application/interviewing/hiring process as a result of a disability, use our reasonable accommodations process. #J-18808-Ljbffr 4 LZB Retail, Inc.