Air and Ocean Import Specialist

Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party logistics/e-commerce. Our Values: Since 2003, we’ve been defined by driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships. Innovation - Since Navia began, we’ve been an early adopter of technology, and we’ve pushed the boundaries of that technology to drive even greater efficiency. By helping our clients transform their businesses, we’re also transforming our industry for the better. Transparency - We’ve always believed that greater clarity delivers greater outcomes. That’s why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide full visibility for clients, and our culture is one of total transparency. Performance - Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead. We have the leading people, processes, and high-performance technology in place to deliver consistently superior results. Partnerships - Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value. At Navia, we’re proud to offer an end‑to‑end supply chain that performs not only in one or two facets but across the entire process. We are a growing business looking to bolster our footprint in North America and expand our presence in the market. As such, we are looking for a candidate to fulfill the role of Import Operations Customer Service Representative. The Import Operations Customer Service Representative is a global operations support role responsible for managing both ocean and air import activities within the freight forwarding industry. Working closely with the Import Supervisor, this position provides day‑to‑day operational support for Navia’s client base. Success in this role requires a solid understanding of ocean and air import processes, strong communication skills, and the ability to collaborate effectively across departments to ensure exceptional service for our accounts. Reports To: Import Supervisor Flexible Schedule - examples: Thursday - Monday Tuesday - Saturday

KEY DUTIES AND RESPONSIBILITIES

This position includes weekend coverage as part of a flexible 5-day schedule (e.g., Wednesday–Sunday, Thursday–Monday, or Tuesday–Saturday). Processing International Air and Sea shipments via Cargowise, including opening files, issuing documents, forwarding customs documentation, tracking and tracing, notations, and billing. Ensure documentation (Pre-Alert, Packing List, Commercial Invoice, Arrival Notice, etc.) is accurately processed and released to carriers, brokers, governmental agencies, agents, and customers in a timely manner. Manage destination delivery from the release of goods at the terminal/CFS through final delivery to the client's door. Participate in required cross‑training and backup coverage support necessary to maintain excellent customer service and continuity during peak volume periods. Follows key account SOPs and procedures as directed by sales and key account management. Perform other duties as directed by management. Hourly role, eligible for overtime as required.

MINIMUM REQUIREMENTS

1-3 years of working knowledge of international transportation and logistics (ocean/air/drayage/LTL). Intermediate proficiency in supply chain concepts and processes (i.e., incoterms, international supply chain, and/or procurement). Problem‑solving skills and the ability to resolve independently. Customer Service Oriented Mindset Must be capable of communicating and interacting effectively with individuals from various functional areas and diverse backgrounds. Basic proficiency in MS Office suite of products Knowledge of port and terminal procedures, including detention, demurrage, per diem etc.

PREFERRED QUALIFICATIONS

Prior experience in retail logistics supply chain Familiarity with CBP processes, regulations, and entry filing timelines Experience in handling high‑volume air import accounts Associate or Bachelor’s degree in logistics, supply chain, or international business Intermediate knowledge of Cargowise CW1

PHYSICAL REQUIREMENTS

The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast‑paced operations and events. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Ability to communicate orally with customers, vendors, management, and co‑workers. Regular use of the telephone, virtual meetings, and e‑mail for communication. Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents. Good manual dexterity for the use of common office equipment such as computers, calculator, and copiers. While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel and operate a computer keyboard, mouse, and telephone keypad. #J-18808-Ljbffr Navia