Schedule coordinator

Job Title

Using thorough understanding of the support organization's activities, provides support to support professionals and management for any of the following responsibilities: document creation for support organization or external customers, call management, office automation assistance and remote team support.Responds to customer inquiries and acts as liaison with product divisions and other internal entities.

As a schedule coordinator you will act as the first point of contact and deliver high standard customer satisfaction. The candidate will manage high volume phone calls and emails, and have the ability to analyze and resolve issues and multi-task at the same time. Liaise with internal and external customers and understand their needs, response to contractual times and resolve any occurring issues will also be a part of the day-to-day tasks.

Details:

• Effective scheduling and optimization of Agilent Engineers and Alternate Service Partner's for installation, repair, and maintenance services, for instruments at customer sites
• Optimally manage communications with the customer and internal team members
• Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
• Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business Center
• Proactively manage resource shortages, in cooperation with the Service Business Manager

Qualifications

Minimum Undergraduate Degree. Degree in Scientific or technical field is preferred but not required. Basic knowledge of PC. Experience in coordinating and scheduling services for a client or organization is extremely beneficial. Prior experience working in SAP/CRM environments or equivalent. Experience with understanding and processing vendor quotations, PO issuance, and invoice processing is preferred. Strong communication skills in Japanese (Verbal, written, and digital). Demonstrates ability to work effectively in a cross functional environment. Intermediate level English skills (e.g. TOEIC score 500 or above)

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support