Business Process Analyst

Business Process Analyst

Business Process Analyst Responsible for a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives. Partners with management, project champions, and process owners to execute the project and deliver results.

Essential Responsibilities:

• Data Analysis: Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements.
• Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research.
• Process Architecture: Designs and maps processes using defined methods. Ensures process mapping is complete; map provide feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes.
• Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks.
• Performance Management & Control: Develops performance metrics to establish process success. Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts.
• Change Management: Participates in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders, leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains. Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains. Identifies the impact of requirements on upstream and downstream solution components. Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains. Identifies and validates value gaps and opportunities for process enhancements or efficiencies. Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design. Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.

Skills: Data Processing, Business Documentation, Consulting/Presentation, Analytics (Financial, Data), Project Management, Internal Quality Check Process, External Reporting Structures, System Structure Knowledge: Procedure Codes, Allocation Methodologies correlation of various allocation methodologies