Senior Specialist, Community Volunteer Engagement

Job Description Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview) The Community Volunteer Engagement Senior Specialist mobilizes regional teams of volunteers to deliver impactful mission across Red Cross lines of service. This role will grow local community volunteer capacity and design new volunteer opportunities to meet mission, community, and evolving volunteer needs. This person will work as a player/coach directly engaging volunteers in their assigned jurisdictions and supporting volunteers and volunteer specialists across the region to meet mission needs in their areas. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The candidate can reside in either Raleigh, Durham, & Greensboro. Specific responsibilities: Engage volunteers for episodic/event-based opportunities Collaborate with volunteer leadership committees Coordinate Home Fire Campaign activities Oversee Restoring Family Links community outreach Coordinate veteran programs at regional Veteran Administration facilities WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities) Manage the Community Volunteer Workforce Grow the community volunteer capacity, engage external partners and the community to meet local needs for community based programming including preparedness programs, restoring family links, veteran services and other regionally approved services. Liaise with community programming leads (EDs and CVLs) to understand and meet workforce needs Community Services Volunteer management Create visibility and engagement of internal volunteers, youth groups, and partners in chapter opportunities Opportunity Design Designing and share new and non-traditional volunteer opportunity types to mobilize the community. Manage the VS workforce systems and processes to ensure recurrent and one-time community services are staffed fully Serve as a subject matter expert in the design of volunteer opportunities to best meet the needs of the community, organization and volunteer. Continuous Improvement Support the organizational learning and adoption of new and non-traditional volunteer opportunities with line of business. Data and reporting on Community Services volunteer impact Program and process improvement Volunteer and Employee Matrixed Management Directly lead teams of volunteers locally and regionally Support peers across the region who may lead local community volunteer teams WHAT YOU NEED TO SUCCEED (Minimum Qualifications) Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred. Management Experience: N/A. Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: May involve travel. Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Preferred Qualifications (What Will Give You a Competitive Edge) Volunteer Management Experience recruiting, coordinating, training, and supporting volunteers while fostering engagement, accountability, and a positive, mission-driven experience. Collaborative Team Player Demonstrates strong collaboration skills, actively contributes to team success, and works effectively with diverse stakeholders to achieve shared goals. Effective Written & Verbal Communication Communicates clearly, professionally, and confidently across a variety of audiences and channels, ensuring alignment and understanding. Presentation Skills Creates and delivers engaging, well-organized, and impactful presentations tailored to the audience and business objectives. Relationship Building Builds strong, trust-based relationships with candidates, hiring managers, volunteers, and cross-functional partners through credibility, influence, and effective communication. Technical Proficiency Proficient in Microsoft Office Suite and other relevant systems and tools to support daily operations and reporting. Must be organized, motivated and a self-starter. Must be patient. Customer service personality and being able to drive conversation. Must be a problem starter.

BENEFITS FOR YOU

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. Summary of Rights #J-18808-Ljbffr American Red Cross