Corporate IT Support Specialist

Virtual Vocations Inc

Seeking a full-time Corporate IT Support Specialist to provide first-line technical support for a remote workforce, managing helpdesk tickets, troubleshooting endpoint issues on macOS and Windows, and administering core SaaS platforms while ensuring a high-quality support experience. Key Responsibilities Own the daily helpdesk ticket queue, triaging and resolving hardware, software, and access issues within established SLAs Administer core SaaS platforms, including user provisioning and license management, while managing employee onboarding and offboarding processes Develop documentation and self-service resources to empower employees and streamline support operations Required Qualifications 2+ years of experience in helpdesk or IT support roles, preferably in a remote environment Hands-on experience troubleshooting macOS and Windows endpoints Working knowledge of SaaS administration across platforms like Google Workspace and Slack Experience with identity and access management platforms such as Okta or Azure AD Familiarity with MDM tools like Intune or Jamf

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Vacancy posted 1 day ago

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