Lead Dining Services Associate

Dining Room Lead Server-Judson Park

Responsible for the orderly and efficient operation of the Overlook Dining Room. Accountable for providing high-quality dining experiences for all residents, guests and staff. Should possess strong front of the house skills. Duties will include opening and/or closing the entire dining service operation. Daily staffing report (written and verbal) training and sanitation.

Train staff

Supervise all wait staff

Ability to perform all duties required by the positions supervised in dining rooms and Cafe Louise

May need to cash out Cafe register and account for all sales

Maintain high sanitation by levels by maintaining procedures

Resolve customer and staff complaints

Maintain high visibility in all dining areas

Work in concert with the management team in operating the department

Take reservations and room tray orders

Post daily menus in resident elevators and showcase

Attend meetings when and where requested and at times act as the dining services representative

Report any attendance and/or punctuality issues

Other issues assigned

Give the Director of Dining an evaluation of associate's performance to help with associate's evaluation

CUSTOMER SERVICE: Treats customers (Residents, Guests and Staff) with courtesy at all times. Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; recognizes working with colleagues as customers.

TEAMWORK AND COLLABORATION: Actively seeks input from key management personnel, peers and staff in resolving own work objectives. Sees oneself as part of a larger organizational team and works toward common goals. Conveys necessary information to colleagues and subordinates. Works toward "win-win" solutions. Brings disagreements into the open and attempts to resolve them collaboratively.

RESPONSIVE: Persistent, proactive and results-oriented; reacts to customer and co-worker needs; adapts to change.

TRUST AND INTEGRITY: Demonstrates sound business ethics; shows consistency among principles, values and behaviors; builds trust with others through own action and authenticity.

High school diploma and at least 2 years college or 5 years of restaurant or LTC experience equivalent

Read, write and follow complex tasks

Must be organized and detail oriented

Catering background and an understanding of banquet setup is a plus

Able to multi-task

Able to work well under pressure and maintain composure under stressful conditions

Physical demands may include kneeling, climbing ladders, reaching, pushing, manipulating, talking, hearing, standing for extended periods of time, crouching, stooping, walking, lifting up to 25 pounds, and repetitive motion. Ability to complete routine tasks when short staffed, including all essential resident services provided by the department.

Restaurant/Kitchen environment