Bilingual Collector

Job Description

Job Description

Job Summary

A Bilingual Collector is needed for a temp-to-hire opportunity with a leading vacation ownership and hospitality organization in the Maitland, FL area. This 100% on-site role is ideal for an English/Spanish bilingual professional who enjoys customer communication, problem-solving, and helping customers resolve past-due account balances in a respectful and solution-focused way.

This opportunity offers a stable schedule, a professional team environment, and the potential to grow into a permanent position with bonus options once hired on. Candidates can expect supportive leadership, clear performance expectations, and collaboration with customer service, accounting, finance, and servicing teams. The work environment is fast-paced and performance-driven, while still emphasizing professionalism, empathy, teamwork, and quality customer interactions.

Key Responsibilities

- Contact customers regarding past-due mortgage, HOA, and maintenance fee balances.
- Conduct collection outreach by phone and other communication channels in English and Spanish.
- Negotiate payment arrangements and account solutions within established company guidelines.
- Monitor assigned accounts, document collection activity, and take timely action to resolve delinquent balances.
- Research and resolve payment discrepancies, account questions, and customer concerns.
- Escalate accounts as needed while maintaining confidentiality and compliance with company policies and applicable regulations.

Compensation and Benefits

- Pay: $18 per hour.
- Position type: Temp-to-hire.
- Work location: 100% on-site in Maitland, FL.
- Schedule: Two days from 11:00 a.m. to 7:00 p.m., Monday and Tuesday, and three days from 9:00 a.m. to 5:00 p.m.
- Weekends: Closed unless overtime is offered.
- Bonus options available once permanent.
- Potential for a hybrid schedule once permanent.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.