Customer Service I

Onsite Call Center Representative

Looking for someone to start ASAP. Principle Responsibilities:

• Receive inbound calls from customers for supply orders or customer support
• Responsible for sustaining call center expectations
• Maintain patient records and verifies account accuracy
• Responsible for maintaining patient reorder compliance cases
• Responsible for achieving and maintaining department KPIs
• Completes cases and activities per department standards
• Maintains patient records and verifies account accuracy
• Actively participates in and attends department meetings
• Communicates prescription revision request to clinic support teams
• Contacts referrals to complete new patient welcome calls
• Coordinates customer returns
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements

Required Qualifications:

• High School diploma or equivalent
• Minimum of one year of Customer Service experience
• Communicate clearly and concisely, both in writing and verbally with others in a professional manner
• Strong computer skills, proficiency navigating multiple websites and platforms
• Knowledge of apple and android devices
• Proficient with Microsoft office programs; Outlook, PowerPoint, and Excel
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications:

• 2-3 years working in a call center environment-any previous Tech Support is a big plus
• Associate degree or equivalent work history
• Bilingual-English/Spanish a plus, but not required
• Some data processing experience preferred
• Capability of typing 40 wpm
• Physical Requirements/Competencies:
• Must be able to work at a computer workstation for extended periods of time
• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication skills
• Time Management Skills