Admin

Admin Assistant

Under the supervision and direction of the program administrative supervisor, the Program Assistant/Biller provides administrative and clerical support to the program staff and functions as the liaison between agency departments and programs. The Program Assistant is responsible for managing client records, operating and coordinating the management information system, maintaining accounting and budget records for recipient and program expenditures and performing reception activities such as triaging calls and coordinating communication between the program and recipients. This work is carried out under varying conditions of direction and availability of guidelines and by the skilled use of various kinds of equipment, such as computers with a variety of software packages (e.g. CORE, Anasazi, Microsoft Office) and other automated systems.

Essential tasks include overall office management, purchase order management, development of program monitoring systems, reception services, equipment maintenance, work method development, inventory management, meeting minutes, file maintenance, meeting notes, correspondence, program activities inquiries, program manual updates, instruction transmission, and other related duties.

Billing responsibilities involve reviewing and updating Medicaid information, confirming billing documentation, securing medical documentation, running billing reports, maintaining knowledge of billing guidelines, coordinating benefits, monitoring claims transmission, correcting errors, maintaining reference materials, multi-tasking in computer applications, and working on unbilled revenue reports.

Essential knowledge, skills, and abilities required include proficiency with EHR software, knowledge of Medicare, Medicaid, and Managed Care guidelines, ability to establish working relationships, knowledge of office practices, proper grammatical usage, knowledge of agency and program policies, ability to use office equipment, ability to organize operations, ability to produce documents, ability to design and maintain filing systems, ability to determine priorities, ability to maintain program accounts, ability to interact with consumers, knowledge of agency procedures, ability to use office equipment, ability to manipulate an alphanumeric keyboard, ability to format and prepare documents, ability to organize materials, ability to use basic office reference material, ability to proofread and correct errors, ability to communicate information clearly, ability to report for work consistently, and ability to understand and adhere to laws, rules, and policies.

Minimum education and experience requirements include a high school diploma or GED plus at least two years of clerical or secretarial experience, or graduate of secretarial school. Preferably education should include coursework in bookkeeping/business. AA degree preferred but not required. Post-high school courses in Medicare/Medicaid billing, data processing, medical terminology, or Accounting highly desirable. At least one year of Medical Billing or other insurance billing preferred. Must be able to use computer work processing equipment and programs (Microsoft Word) and type letters, reports, forms, and other documents.