Dispatch & Fleet Coordinator

Job Description

Job Description

Company Overview:

Certerra is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve. We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms. With a 60-year history, Certerra has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.

Job Summary:

We are looking for a highly organized, solutions-driven Dispatch & Fleet Coordinator to manage the scheduling and deployment of our construction material testing technicians alongside the day-to-day coordination of our field vehicle fleet. This role is the operational backbone of our field services division. You will ensure the right technician reaches the right site on time, in a properly maintained, road-ready truck, every day. This is a fast-paced work environment, where the candidate will work with a collaborative team consisting of directors, project managers, field technicians, and outside vendors

Duties:

• Coordinate daily and weekly field schedules for a team of materials testing technicians across multiple active project sites
• Receive and process service requests from project managers, contractors, and clients; assign technicians based on availability, certification, location, and scope
• Monitor real-time job progress, adjust schedules and relocate technicians/inspectors in response to delays, cancellations, or urgent requests
• Coordinate equipment availability and consumable supplies as part of dispatch activities
• Maintain accurate dispatch logs
• Assist administrative department on creating same-day work orders for technicians
• Actively communicate with admin staff and field technicians to ensure report deliveries and closing out of work orders
• Communicate job site requirements, access instructions, and safety protocols to technicians before deployment
• Proactively notify clients of any schedule changes or delays
• Monitor fleet availability and proactively swap vehicles to prevent scheduling disruptions when a truck is down for maintenance or repair
• Coordinate all scheduled and unscheduled maintenance of company vehicles
• Track and manage vehicle registration, insurance documentation across the entire fleet
• Serve as the first point of contact for breakdowns and roadside issues

Education/Qualifications:

• 2+ years of dispatch, scheduling, or operations coordination experience
• Construction industry preferred
• Strong command of multi-person, multi-site scheduling logistics
• Excellent verbal and written communication skills; able to manage competing priorities and urgent field situations calmly and decisively
• Proficiency with scheduling software, fleet management tools, spreadsheets, and work order systems
• Bilingual (English & Spanish) preferred

We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.