Insurance Verification and Collections Specialist

Our billing team ensures that our team members are free from the weight of administrative uncertainty, because when the details are handled well, our clinicians can pour everything they have into their work. Through your role of verifying coverage, managing claim denials and precertification requests, and following up on balances, you help protect the resources that make our mission possible.What Youll DoVerify insurance for new patients and update patient records with accurate coverage informationSend patient responsibility payment quotes to new patients ahead of their evaluationsManage rejected and unpaid claims: investigate, document, and follow up until they're resolvedMonitor patient billing accounts and proactively follow up on outstanding balancesManage BCBS and Tricare precertifications and authorizationsConduct monthly Medicaid eligibility verifications to ensure continued active statusContribute during clinical development time: think helpful parent resources, social content, blog support, and assist if team members need helpWho You AreYou have previous experience in medical collections, preferably in a therapy or pediatric setting. Experience in a pediatric setting is a bonus!You are detail-oriented and task-driven: nothing slips through the cracks on your watchYou are self-motivated and goal-oriented: as tasks come up day-to-day, you never lose sight of the big pictureYou are confident and professional on the phone: whether you're following up with an insurance company on an unpaid claim or reaching out to a family about a balance, you handle those conversations with clarity and careYou bring strong organizational skills and can manage multiple follow-up timelines at onceYou are a team player who genuinely cares about the mission behind the workYou can pass a background check, a reference check, and a drug screeningBenefits We Offer401(k) with a company matchHealth, Vision, and Dental InsuranceShort Term DisabilityLife insurancePaid Time Off & Paid Holidays Mental Health LeaveFlexible, family-centered work environmentLearn more about our mission and values here
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