Mobile Device Specialist

Responsibilities Asset Management & Inventory Add newly received iPads to the MBTA Hardware Asset Management (HAM) system in ServiceNow Transmit IMEI and serial numbers to Verizon Wireless for device activation Maintain accurate inventory records and tracking spreadsheets Update the Verizon Wireless portal with user and device information Verify device and user information across ServiceNow, Verizon portal, and tracking tools Confirm devices are enrolled in Apple Business Manager (ABM) Update hardware assignments across systems (Verizon, Intune, etc.) Ensure users are assigned to appropriate Intune groups Apply asset tags to devices Pre-Deployment Activities Unbox devices and install protective cases Distribute iPads directly to frontline staff prior to training sessions Deployment Support Provide on-site "genius bar" support, including: Immediate troubleshooting and device assistance Answering user questions and providing guidance Assisting with Help Desk coordination for password or MFA issues Provide ongoing support to frontline staff across multiple locations Respond to assigned ServiceNow tickets Support users via phone, email, and in-person interactions Troubleshoot device connectivity, access, and usage issues Required Skills Experience supporting iOS devices in a high-volume enterprise environment Hands‑on experience with Mobile Device Management (MDM) systems Proficiency in Apple iOS ecosystem Microsoft Intune Apple Business Manager (ABM) Verizon Wireless portal Additional Qualities Strong customer service and communication skills, including white‑glove support experience #J-18808-Ljbffr 247Hire