Director of Billing Operations

Responsibilities Owns billing outcomes tied to material revenue streams driven by usage and overages Drives alignment across Sales, Deal Desk, Renewals, Product, Engineering, Finance, and Customer teams 1. Own end-to-end processes for usage-based and consumption-based billing, including complex overage calculations Ensure billing accuracy across multiple upstream source systems with differing data structures, reporting logic, and integration methods Translate usage data into billable outcomes by aligning: Usage data outputs Salesforce configuration Contract terms (including custom employee/count types and pricing structures) Identify and resolve gaps where usage data, contract setup, or system integration would result in incorrect billing This is the most critical responsibility of the role. 3. Quote-to-Contract-to-Bill Alignment Ensure proper linkage across quote → order → contract → usage → billing Review complex contracts and amendments to: Validate billing readiness identify misalignment between contractual intent and system configuration Ensure all billing actions are auditable and defensible 6. Risk Management & Controls Implement and maintain controls to ensure: Accuracy, completeness, and validity of billing data Process transformation and automation processes are highly interdependent systems are not fully standardized Data originates from multiple sources with varying quality and structure Mitigates risk related to revenue leakage, billing inaccuracies, and audit exposure, which have historically resulted from fragmented ownership and inconsistent processes 1 Lead the Usage Management & Billing Operations function, with full ownership of billing accuracy, completeness, and timeliness Define and execute the operational strategy for scaling billing processes in line with company growth Establish clear ownership, accountability, and operating standards across previously fragmented processes 2 2. Audit-ready documentation Proactively identify risks related to: Missing or incorrect usage data Contract misalignment System gaps or integration failures Drive systemic fixes to prevent repeat issues and reduce revenue leakage 7. Sales / Deal Desk Renewals / Customer Success Product & Engineering Revenue Accounting & FP&A Translate between technical system design, contract terms, and financial outcomes Influence decisions upstream to prevent downstream billing issues 8. Data, Reporting & Business Insights Provide visibility into: Usage trends and anomalies Billing variances and timing differences Revenue impacts tied to usage behavior Partner with Finance and FP&A to explain material fluctuations in usage-based revenue Drive development of reporting that reconciles source data → Salesforce → ERP billing outputs 9. Process Improvement & Transformation Lead initiatives to: Centralize billing operations Automate manual processes Improve integration reliability Drive improvements aligned to major initiatives (e.g., CPQ/Billing transformation, usage automation efforts) Establish scalable processes that reduce reliance on manual validation and reconciliation Qualifications 10-15+ years of experience in SaaS billing, revenue operations, or finance Usage- and consumption-based billing models Salesforce CPQ & Billing and ERP integration (e.g., D365) Multi-source data environments Advanced ability to: Interpret contracts and translate them into billing logic Identify upstream drivers of billing defects #J-18808-Ljbffr UKG