Operations Manager

Join a Growing Local Business Where Your Organization and Leadership Make a Difference

Dryer Vent Wizard of Greater Cincinnati & Dayton is expanding and looking for an Operations Manager to join our team.

For over 20 years, we've proudly served homeowners and businesses throughout the region, building a reputation for exceptional customer service and professional expertise. As a fast-growing, family-owned service company, we're seeking an organized, proactive professional who enjoys helping customers, supporting team members, and keeping operations running smoothly.

This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in creating an outstanding customer experience.

Full-Time Position

No Nights. No Weekends.

What You'll Do

As our Operations Manager, you'll play a critical role in supporting daily operations and ensuring both customers and technicians have a positive experience.

Responsibilities include:

• Building positive relationships with customers and team members
• Scheduling, organizing, and coordinating technicians' daily work orders
• Dispatching technicians to appointments throughout the day
• Managing customer communications through phone, email, and other channels
• Identifying customer needs and providing solutions to ensure satisfaction
• Resolving customer concerns professionally and efficiently
• Supporting customer retention and business growth initiatives
• Performing administrative and office management tasks
• Utilizing technology platforms including Microsoft Office, Google Workspace, QuickBooks Online, and our internal operating systems

You'll Be a Great Fit If You:

• Enjoy talking with customers and providing exceptional service
• Communicate professionally and confidently both verbally and in writing
• Build positive relationships with a wide variety of people
• Have strong organizational skills and attention to detail
• Can effectively prioritize multiple tasks and manage competing deadlines
• Are comfortable using technology and learning new software systems
• Take ownership of your work and proactively solve problems
• Thrive in a fast-moving environment where no two days are exactly the same

What We Provide

• A stable, consistent Monday-Friday work schedule
• A positive, team-oriented culture where success is celebrated together
• Comprehensive training and support
• Training on our specialized software and systems
• Company-branded apparel
• Opportunities for professional growth and advancement

No dryer vent experience is required. We'll teach you everything you need to know about our industry, our services, and what makes Dryer Vent Wizard unique.

Compensation & Benefits

Pay: $25-$30 per hour, based on experience

Benefits include:

• Medical insurance after 90 days
• Paid Time Off (PTO)
• Holiday pay
• Performance-based bonus opportunities
• 401(k) eligibility after one year with up to a 4% company match

Build a Career, Not Just a Job

We're looking for someone who wants to grow with our company and become a valued long-term member of our team. If you're self-motivated, organized, and ready to contribute to a successful and growing business, we'd love to meet you.

Apply Today

Qualified applicants will be automatically invited to schedule an interview through our hiring system.