Facility Manager

The Facility Manager will have in depth knowledge of Sonwil procedures & policies, capabilities, and customer requirements. They will be responsible for the P&L at the facility and be required to achieve performance levels based on objectives set by senior operations management on a daily, weekly, monthly, and yearly basis. They will manage operations of the facility with the goal of achieving a high level of customer satisfaction while at the same time reducing operating costs within the facility. Duties and responsibilities Customer Relations Develop and maintain understanding of quality and service level requirements for all customers in the facility directly or indirectly. Educate and ensure all staff are adhering to customer requirements. As required, deal directly with the customer at meetings, on conference calls, exchanging of emails and webinars in support of the business relationship. Effective communication of all customer-generated non-conformance to the quality manager as well as in depth investigating and resolution for all corrective action requests provided to them. Assist customer service with any customer specific issues that require operations involvement. Evaluate changing customer requirements and effectively communicate changes in scope to sales and rate development for rate evaluations. Foster effective relationships with customers and continually looking for new avenues of opportunity for Sonwil to provide additional services. Assist sales with facility tours for existing or potential customers. Productivity and Metric Completion Attend all management meetings related to metric review. Must meet or exceed metric goals set forth by senior management. Updating performance boards. Communicate performance to all levels of the facility. Asset and Supply Management Effectively manage equipment to ensure that all equipment is being utilized to an acceptable capacity and ensure that we have the correct equipment to maximize productivity. Ensure all incidents related to facilities and equipment are investigated, documented, and brought to resolution. Adhering to proper work order processes to ensure assets are being maintained effectively. Ensure all facility systems are being inspected as required by state, federal, insurance, and Sonwil policies. Ensure that required levels of supply inventory are maintained as to not incur any elevated expenses or experience service failures. Ensure supply expenses are captured in customer rates or are being rebilled as appropriate. Evaluate storage equipment weekly to ensure that there is no damage to mitigate risk to employee safety or customer product. Validate that preventative maintenance on all Sonwil owned assets is being completed. Develop and utilize a method to evaluate the current and next day’s workload requirements on a daily basis and evaluate all future peaks in workload requirements. Resource Scheduling Ensure that we are appropriately staffed to meet all customer expected deliverables. Manage daily overtime scheduling. Responsible for administering Sonwil’s performance-based pay structure. Document, review and conduct monthly reviews with employees on performance. Maintain a progressive disciplinary program and review all progressive disciplinary actions with the employee and their supervisor to foster an understanding of the issue, and the company’s detailed expectation for improvement. Effectively resolve any employee related conflicts that escalate past supervisory levels with Human Resources input as required Manage employees at facility to ensure their tasks are being completed correctly and in a timely manner. Employee Engagement Document positive achievements that can be considered during evaluations and used for employee recognition. Spend time on all shifts periodically or as requested by senior management to evaluate performance, understand challenges, and identify opportunities for improvement. Communicate roles and responsibilities to facility staff, setting performance expectations/goals. Forward Thinking, Drive Improvements, Lean Initiatives, and Create Cost Savings Identify lean initiatives on a monthly and yearly cycle and present them to senior management and other building managers. Goals for cost reduction will be established and will be required to be achieved. Manage accepted initiatives through implementation, documenting justification and results. Work with customers to achieve higher levels of efficiency through new idea proposals. Develop and maintain programs that drive employee performance in a positive direction. Participate in sustainability program development and administer as outlined by senior management. Compliance/Regulations Work with Compliance departments to ensure that the facility is actively meeting all requirements needed for certifications (BRC, AIB, FDA, etc.) Assist with preparation for and completion of all audits being conducted within the facility. Collaborate with safety officer to ensure that risk to employee safety is assessed and mitigated. Investigate incidents and administer corrective action to employees who do not follow safety protocols. Communicate new requirements effectively to all levels within the facility. Operations Validate that warehousing standard operating procedures are being adhered to. Inventory Control Initiate and maintain a standardized cycle counting program. Incorporate weekly review with supervisory and cycle counting staff to identify, document, and resolve recurring issues. Daily reviews of inventory adjustments and communicate issues/ reasons to customers as required. Assist staff with correcting all day-to-day inventory inaccuracies. Manage customer physical inventories as required. Must meet or exceed customer and Sonwil shrink allowances. Managing Quality hold/release, fire sale, freshness, date rotation requests as required and communicating effectively to the customer. Daily review of inventory to ensure proper storage and inventory loss risk. Develop a structured method for managing the communication of sensitive and/or important information to all levels of staff within the facility. Ensure that the communications path has adequate ability to collect feedback from the employees Facility Validating that all security policies and protocols are being adhered to. Ensure the supervisors are performing their daily required inspections. Work with sanitation to maintain cleanliness objectives for the facility Ensure that all Driver, Visitor, and Vendor access is compliant with existing policies. Ensure that building and grounds maintenance meet Sonwil’s standard. Qualifications Bachelor’s Degree or equivalent experience required. Five (5) years of Operations Management Experience. Seven (7) years of warehouse experience. Two (2) years of site Profit/Loss responsibility preferred. Strong interpersonal and communication skills. Background with warehouse management systems (WMS). Proficient in Microsoft Applications – Word, Excel, Outlook. #J-18808-Ljbffr