IT Project Coordinator [Remote]

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it's clients.

Constantly building on our 13 years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Project Coordinator Summary

As the Project Coordinator, you will work under the direction of the Project Manager to assist with a variety of administrative tasks and oversee multiple projects. You will also help to ensure that tasks and tickets are completed on time, and maintain communication with clients, vendors, and technicians regarding scope of work and project timelines.

Responsibilities

• Work under the direction of the Project Manager to manage and oversee multiple projects at a time
• Track and ensure timely completion of tasks and tickets
• Communicate with clients via phone and email regarding scope of work and project timelines
• Communicate with third-party vendors via phone and email regarding scope of work and project timelines
• Organize and schedule on-site and remote projects
• Respond to questions and requests from clients
• Assist in creating and updating policies and procedures for our Procurement and Project teams
• Handle sensitive information in a confidential manner
• Train staff members and new hires on our Project team
• Collaborate with the Procurement Coordinator to monitor timeline of ordered parts
• Coordinate travel for Installation Technicians

Qualifications and Skills

• Excellent written and verbal communication
• Proven time management skills and the ability to multitask and prioritize
• Attention to detail and problem-solving skills
• Proven organizational and planning skills
• Ability to work independently
• Proficient in MS Office
• 1-2 years of project coordination experience in an IT environment is required. Experience in an MSP environment is highly preferred.
• High school diploma or equivalent is required; College degree is preferred

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• 8:00am to 5:00pm EST