Client Services Manager

Client Services Manager

We're seeking a hands-on, service-driven Client Services Manager to play a key role in how our business connects with and supports clients. This position sits at the intersection of sales, operations, and customer experience - owning the inbound booking process, building lasting client relationships, and helping lead a small team. This role is full time, and in-person.

As a long-standing, family-run organization, we take pride in doing things the right way - delivering consistent, high-quality service and building trust over time. This role is critical to maintaining that standard while continuing to grow.

Client Services Manager Benefits:

• Competitive base salary with performance-based bonus tied to bookings
• Stable, long-standing company with 30+ years of operation
• High-impact role with direct visibility to leadership
• Team-oriented, service-driven environment
• Opportunity for long-term growth and increased responsibility

Client Services Manager Responsibilities:

• Manage inbound sales and reservations, converting inquiries into confirmed bookings
• Generate quotes, pricing, and proposals with accuracy and attention to detail
• Build and maintain strong client relationships to drive repeat business
• Lead and support a small team, ensuring accountability and service standards
• Coordinate closely with operations on scheduling, logistics, and execution
• Maintain working knowledge of services, pricing, and availability
• Track bookings and performance using Excel and internal systems
• Support business needs with flexibility for evenings and weekends

Client Services Manager Requirements:

• 3+ years of experience in sales, reservations, or client-facing roles (required)
• Experience handling inbound inquiries and converting to bookings
• Experience generating quotes, pricing, or proposals
• Prior experience managing or supervising a small team
• Strong communication and client relationship skills
• Strong attention to detail and comfort with pricing/calculations
• Proficiency in Excel
• Ability to work independently and as part of a team

Preferred:

• Experience in hospitality, event, catering, or service-based industries
• Experience with QuickBooks Online
• Spanish or additional language skills
• Bachelor's degree